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On Oct 31, 2011 2:04 PM, "Aziza Fitriani" <[email protected]>
wrote:

> **
>
>
>
>
> PT Emerio Indonesia
>
> Advertised: 7-10-11 | Closing Date: 6-11-11
>
> Emerio Corporation is a rapidly growing global consulting and IT services
> company headquartered in Singapore (www.emeriocorp.com) with its focus on
> Business Intelligence, Infrastructure Solutions, Managed Services,
> Professional Services, and Software Services.
> Since its inception in 1997, Emerio is currently supported by over 1300
> employees who serve global customers 24 x 7 out of delivery centers in
> India, Indonesia, Malaysia, Philippines and Singapore apart from 9 other
> countries with global offices.
> In support of our operation in Indonesia as part of Emerio's strategy to
> strengthen its presence in Asia, we are looking for young and experienced
> Professional to fulfill following position:
>
> IT Helpdesk (Core Banking Application)
> Jakarta Raya
>
> Responsibilities:
>
> * Take notes on every call on the system (open ticket). Call includes :
> phones, mails, official letter, etc.
> * Do quick win (help user directly by phone for any trouble)
> * Do problem escalation to another tier support (2nd tier) if helpdesk can
> not overcome the problem.
> * Do dispatch to related parties.
> * Make confirmation to user if related to the problem status.
> * Closing ticket if the problem has officially solved.
>
> Requirements:
>
> * Candidate must possess at least a Bachelor's Degree in Engineering
> (Computer/Telecommunication), Engineering (Electrical/Electronic), Computer
> Science/Information Technology or equivalent.
> * Has at least two years experience as IT helpdesk in Banking environment
> * Sound knowledge in Core banking system (such as: ICBS, Silverlake, etc)
> * Has knowledge in banking job flow.
> * Experience in troubleshoot hardware and network
> * Able to work in high pressure and willing to work overtime
> * Has good communication skills
> * Fluency in English, both oral and written
> * Willing to be hired for 12 months contract (extendable) for Banking
> client, located in Central Jakarta.
>
> If you consider yourself as a strong and convincing personality with total
> dedication to quality and customer satisfaction, you are welcome to be part
> of Emerio family. Please kindly send your comprehensive resume with the
> code subject to:
> [email protected]
>
> cc to : [email protected]
>
> [cid:[email protected]]
> PT Emerio Indonesia
> Palma One Building 7th Floor Jl.HR Rasuna Said kav X-2 No.4 Setiabudi
> Jakarta - Selatan 12950.
>
> Regards,
>
> Aziza Fitriani
> Recruitment Specialist | Emerio Indonesia
> Palma One Building 7th Floor, Suite 707
> Jl. HR Rasuna Said Kav.X2 No.4 Jakarta 12950
> p : 021-2525570 | f : 0212525571
> www.emeriocorp.com
>
> [Non-text portions of this message have been removed]
>
>  
>


[Non-text portions of this message have been removed]



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