________________________________
From: [email protected] [mailto:[email protected]] On Behalf Of Egor Tsilenko Sent: woensdag 21 januari 2009 13:52 To: ITSM User questions and discussions Subject: Re: [itsm] Unlink config item Van den Brandt Tom T wrote: Hi, While experimenting with configuration items, I entered some building locations for our customer. I then linked one of the locations to a test ticket. Unfortunately, I selected the wrong type of link. I then re-linked the location to the ticket (with the correct type), but now it has two links in the 'linked as' field (which seems logical as indeed, some configuration items might have more then one type of relationship to other configuration items). What I can't find is how to remove/correct the link type/relationship. Is there some 'unlink' functionality? Can anyone help out? Thanks, Regards, Tom ----- Hi Tom! You have click Link, then Choose from dropdown menu type of your incorrect linked object. And after than check check box of this linked object and click Delete link in top left conner. It is very unfriendly way to do this, but the only one I know %) ----- Great! I had missed the 'delete' link. Thanks a lot! Tom
_______________________________________________ OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm Support or consulting for your OTRS::ITSM system? => http://www.otrs.com/
