Hi again, As a newbie experiencing OTRS I have found myself the solution.
Now a second issue. I expected that the SLA time would be "stopped" when the ticket is in pending state. But it seems it's not like this. Is this an option or is just like this? At least I would like to get a report of SLA time without the pending time. Any tool or SQL query available. Thank you very much indeed. JL 2009/3/21 Jose Luis Garcia <[email protected]> > Hello everyone, > > I'm testing the latest ITSM::OTRS package and I'm experiencing the problem > in the subject. > > When I create a ticket I can not select any SLA or service because de list > are always empty, although I have several SLA & service defined. > > Anyone else have experienced this problem? Any solution? > > Thank you very much > > Jose Luis > > > >
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