You need to make the relations betwen users and services. on this way when you choose a customer, then you will see the services and SLA's
Aquiles Cohen.- Homepage : http://aqcohen.blogspot.com 2009/3/21 Jose Luis Garcia <[email protected]> > Hi again, > > As a newbie experiencing OTRS I have found myself the solution. > > Now a second issue. > > I expected that the SLA time would be "stopped" when the ticket is in > pending state. But it seems it's not like this. > > Is this an option or is just like this? > > At least I would like to get a report of SLA time without the pending time. > Any tool or SQL query available. > > Thank you very much indeed. > > JL > > 2009/3/21 Jose Luis Garcia <[email protected]> > > Hello everyone, >> >> I'm testing the latest ITSM::OTRS package and I'm experiencing the problem >> in the subject. >> >> When I create a ticket I can not select any SLA or service because de list >> are always empty, although I have several SLA & service defined. >> >> Anyone else have experienced this problem? Any solution? >> >> Thank you very much >> >> Jose Luis >> >> >> >> > > > --------------------------------------------------------------------- > OTRS mailing list: itsm - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/itsm > To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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