Hello, to link configuration items to new tickets, use the “Link” link in the upper left corner (Screenshot):
There, you can link all kinds of config items (and tickets) to new tickets. Does that help you? Kind regards Sven Ehret Von: "Cristian Marchionni" <[email protected]> An: <[email protected]> Datum: 23.10.2009 11:25 Betreff: [itsm] Using Configuration Elements in Ticket Creation Gesendet von: [email protected] Hi, I‘m studying otrs and the itsm addons from various months before making it operative but I didn’t found an explanation or example on how to include the elements of the hardware, computer ecc db in ticket creation. Is there someone that had this need/issue ? Thanks in advance to all the list for every suggestion, Bye Cristian Marchionni Cristian Marchionni Sistema Nord Srl Support Tecnico [email protected] Tel : +39 721 23604 Fax : +39 721 24609 Le informazioni trasmesse sono destinate eclusivamente alla persona o alla società in indirizzo e sono da intendersi confidenziali e riservate. Ogni trasmissione, inoltro, diffusione o altro uso di queste informazioni a persone o società differenti dal destinatario è proibita. Se ricevete questa comunicazione per errore, siete pregati di contattare il mittente e cancellare le informazioni da ogni computer. The information transmitted is exclusively destined for the person or company indicated in the address and is to be intended confidential and reserved. Any further transmission, forwarding, diffusion to and any other use of these information related to persons or companies different form the ones who is intended for is prohibited. If you receive this communication erroneously, please contact the sender and delete the information received. --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
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