Hi Cristian,
Am 23.10.2009 um 11:06 schrieb Cristian Marchionni:
I‘m studying otrs and the itsm addons from various months before
making it operative but I didn’t found an explanation or example on
how to include the elements of the hardware, computer ecc db in
ticket creation.
Is there someone that had this need/issue ?
In the grey bar in the upper left you should see "link" link which
does open an new window where you can link CIs during creating a
ticket. If you did not modify your dtl file "AgentTicketPhone.dtl"
this is available after installing ITSM.
Nils Leideck
--
Nils Leideck
Senior Consultant
[email protected]
LeideX.net
Nils Leideck - ITSM
Greesbergstr. 11
D - 50668 Köln Altstadt-Nord
Mobile : +49 (0) 173 2733 892
Tel. : +49 (0) 221 1689 6910
FAX : +49 (0) 221 2711 285
Geschäftssitz: Köln Altstadt-Nord, Amtsgericht: Köln, HRB 10751
Steuernummer: 215/5102/2272, IdNr: 49 303 782 567
http://webint.cryptonode.de / a Fractal project
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