Marco, Regarding the redirection:
It is just edit the httpd.conf and change the DocumentRoot to OTRS default installation in my case => /opt/otrs/var/httpd/htdocs/ The question regarding Service&SLA not appearing on the ticket creation I just disable it by going to Core::Ticket . Thanks for the tips. Jorge On Sat, May 1, 2010 at 1:34 PM, <[email protected]> wrote: > Send itsm mailing list submissions to > [email protected] > > To subscribe or unsubscribe via the World Wide Web, visit > http://lists.otrs.org/mailman/listinfo/itsm > or, via email, send a message with subject or body 'help' to > [email protected] > > You can reach the person managing the list at > [email protected] > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of itsm digest..." > > > Today's Topics: > > 1. Re: itsm Digest, Vol 35, Issue 13 (Jorge Furtado) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Sat, 1 May 2010 13:34:28 +0100 > From: Jorge Furtado <[email protected]> > Subject: Re: [itsm] itsm Digest, Vol 35, Issue 13 > To: [email protected] > Message-ID: > <[email protected]> > Content-Type: text/plain; charset="iso-8859-1" > > Hi Marco, > > Thanks for the quick reply. > > Look, I found the document index.html, and it has all the codes for the > redirection there, but where do I put it ? Inside htttd.conf ? > > Regarding the Service & SLA not appearing on the scroll down when creating > the tickets, I don't see the functionality u mentioned in otrs itsm. > > Can you describe step by step ? > > Regards, > > Jorge > > > On Fri, Apr 30, 2010 at 1:31 PM, <[email protected]> wrote: > > > Send itsm mailing list submissions to > > [email protected] > > > > To subscribe or unsubscribe via the World Wide Web, visit > > http://lists.otrs.org/mailman/listinfo/itsm > > or, via email, send a message with subject or body 'help' to > > [email protected] > > > > You can reach the person managing the list at > > [email protected] > > > > When replying, please edit your Subject line so it is more specific > > than "Re: Contents of itsm digest..." > > > > > > Today's Topics: > > > > 1. Re: AgentITSMConfigItem Class Problem (Marco Vannini) > > 2. OTRS ITSM - [ Service & SLA not Displayed ] (Jorge Furtado) > > 3. Re: OTRS ITSM - [ Service & SLA not Displayed ] (Marco Vannini) > > > > > > ---------------------------------------------------------------------- > > > > Message: 1 > > Date: Fri, 30 Apr 2010 14:02:50 +0200 > > From: Marco Vannini <[email protected]> > > Subject: Re: [itsm] AgentITSMConfigItem Class Problem > > To: "OTRS::ITSM User questions and discussions" <[email protected]> > > Message-ID: > > <[email protected]> > > Content-Type: text/plain; charset="iso-8859-1" > > > > Ive upgraded too but I don't have this problem (fast check) on any CI. > > -------------- next part -------------- > > An HTML attachment was scrubbed... > > URL: < > > > http://lists.otrs.org/pipermail/itsm/attachments/20100430/27a6fb77/attachment-0001.html > > > > > > > ------------------------------ > > > > Message: 2 > > Date: Fri, 30 Apr 2010 13:23:01 +0100 > > From: Jorge Furtado <[email protected]> > > Subject: [itsm] OTRS ITSM - [ Service & SLA not Displayed ] > > To: [email protected] > > Message-ID: > > <[email protected]> > > Content-Type: text/plain; charset="iso-8859-1" > > > > Good day. > > > > I am having a issue with OTRS ITSM, I have everything configured but I'm > > not > > able to see the on the scroll down menu Service&SLA from ticket > generation > > the Services nor SLA. > > > > I went to the Administration panel and inserted some, but still not > > appearing. > > > > Gave a read on the Admin Manual but nothing. > > > > Can someone help me out with this one ? > > > > One more thing, I would like to enable the redirection from > > http://otrs.mydomain.com => http://otrs.mydomain.com/otrs/index.pl I did > > not > > figured out yet how to do it. > > > > I guess are 2 requests, > > > > Thank you. > > > > Jorge > > -------------- next part -------------- > > An HTML attachment was scrubbed... > > URL: < > > > http://lists.otrs.org/pipermail/itsm/attachments/20100430/32f9b6ad/attachment-0001.html > > > > > > > ------------------------------ > > > > Message: 3 > > Date: Fri, 30 Apr 2010 14:31:08 +0200 > > From: Marco Vannini <[email protected]> > > Subject: Re: [itsm] OTRS ITSM - [ Service & SLA not Displayed ] > > To: "OTRS::ITSM User questions and discussions" <[email protected]> > > Message-ID: > > <[email protected]> > > Content-Type: text/plain; charset="iso-8859-1" > > > > For the 2nd try to find index.html > > ($OTRS_HOME/ ./var/httpd/htdocs/index.html) it is an example on how to do > > it > > > > for the 1st. Have you checked Ticket::Type: & Ticket::Service: in Ticket > > -> > > Core::Ticket ? > > > > MV > > -------------- next part -------------- > > An HTML attachment was scrubbed... > > URL: < > > > http://lists.otrs.org/pipermail/itsm/attachments/20100430/24f78920/attachment.html > > > > > > > ------------------------------ > > > > --------------------------------------------------------------------- > > OTRS mailing list: itsm - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/itsm > > To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm > > > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > > http://www.otrs.com/en/support/enterprise-subscription/ > > > > End of itsm Digest, Vol 35, Issue 13 > > ************************************ > > > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: < > http://lists.otrs.org/pipermail/itsm/attachments/20100501/97f97de3/attachment.html > > > > ------------------------------ > > --------------------------------------------------------------------- > OTRS mailing list: itsm - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/itsm > To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > > End of itsm Digest, Vol 36, Issue 1 > *********************************** >
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