Dear Forum I am experiencing a problem and I cannot find a solution in the forum or at the web.
The new users created in the AD have no access to the customer.pl, they get into the login page but after they are login, they receive an error saying that they "You are not authorized" "You have no permission". The rest of the old customer users does. We have OTRS users and customer users integrated with AD. The only thing that I have noticed is that the new user has no services assigned in [Customer Users <-> Services]. I also checked that the DEFAULT has the correct services configured. Can anyone give me a hint on this? Thanks Marcelo Mangiacavalli LANXESS S.A. Web site: http://www.lanxess.com Protect our environment Please don’t print unless you really need to. El mensaje electrónico precedente (incluyendo algunos archivos adjuntos) contiene información que puede ser confidencial, o constituir información no pública. Están destinados sólo los destinatarios indicados. Si usted no es el destinatario original de este mensaje, por favor notifique al remitente contestando a este mensaje y luego elimínelo de su sistema. El uso, reproducción, distribución o publicación de este mensaje por destinatarios no intencionados no está autorizado y puede ser ilegal. The preceding e-mail message (including any attachments) contains information that may be confidential, or constitute non-public information. It is intended to be conveyed only to the designated recipient(s). If you are not an intended recipient of this message, please notify the sender by replying to this message and then delete it from your system. Use, dissemination, distribution, or reproduction of this message by unintended recipients is not authorized and may be unlawful.
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