DANIEL D'AGOSTINO wrote :
Hello, I'm from Argentina and in the company where I work we are
evaluating OTRS, and we need to know how we can add a new Configuration
Item like a computer, software, etc.
I don't know if this it's possible.
Please, let me know if this can be done.
Hi Daniel,
I'm not sure, what you mean.
OTRS:ITSM offers a CMDB with different predefined CI classes (computer,
hardware, location, network). So you can add CIs in one of these classes
with the New-Icon since this is what the CMDB actually is for.
Or do you mean how you can extend these classes (new fields) or add your
own classes (e.g. "licences") ?
Regards
Alexander
--
radprax Gesellschaft fuer medizinische Versorgungszentren mbH,
Bergstr. 7 - 9, 42105 Wuppertal,
Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119
Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate
Tewaag
Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152
Web: http://www.radprax.de
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