Hi Jose, You can easily achieve that by going to Sysconfig => Ticket => Core::Ticket => and set to "Yes" the options Ticket::Type and Ticket::Service
Anything else let us know. See ya Yuri Calueto On Mon, Apr 18, 2011 at 9:54 AM, <[email protected]> wrote: Send itsm mailing list submissions to > [email protected] > > To subscribe or unsubscribe via the World Wide Web, visit > http://lists.otrs.org/mailman/listinfo/itsm > or, via email, send a message with subject or body 'help' to > [email protected] > > You can reach the person managing the list at > [email protected] > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of itsm digest..." > > > Today's Topics: > > 1. Re: SLA and Service Mandatory (Marius Vaitiekunas) > 2. SLA time after ticket reopen (Marius Vaitiekunas) > 3. Re: Attachments in CIs (Torsten Thau) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Sun, 17 Apr 2011 19:14:10 +0300 > From: Marius Vaitiekunas <[email protected]> > Subject: Re: [itsm] SLA and Service Mandatory > To: "OTRS::ITSM User questions and discussions" <[email protected]> > Message-ID: <[email protected]> > Content-Type: text/plain; charset=ISO-8859-1 > > On Tue, Jan 18, 2011 at 7:24 PM, Jose Luis Jarpa > <[email protected]> wrote: > > It is possible make SLA and Service fields mandatory when creating a > > ticket?. My system is OTRS 3.0.4 and ITSM 3.0 > > > > > > > > Best Regards, > > > > > > > > Jose Luis Jarpa P. > > > > > Hello, > > Any solution without coding? I can not find these settings in > sysconfig. otrs-3.0.6-itsm-3.0.1 > Thank You! > > -- > mv > > > ------------------------------ > > Message: 2 > Date: Sun, 17 Apr 2011 19:51:37 +0300 > From: Marius Vaitiekunas <[email protected]> > Subject: [itsm] SLA time after ticket reopen > To: "OTRS::ITSM User questions and discussions" <[email protected]> > Message-ID: <[email protected]> > Content-Type: text/plain; charset=ISO-8859-1 > > Hello, > > Is it possible to resume SLA time after ticket reopen? At the moment > SLA time is not even showed. > Thank You! > > -- > mv > > > ------------------------------ > > Message: 3 > Date: Mon, 18 Apr 2011 10:54:44 +0200 > From: Torsten Thau <[email protected]> > Subject: Re: [itsm] Attachments in CIs > To: [email protected] > Message-ID: <[email protected]> > Content-Type: text/plain; charset="windows-1252" > > Hi Valentin and Rangel, > > there's a new version of ITSM-CIAttributeCollection available at OPAR in > which the bug with the missing encode has been fixed. > > > regards, Torsten Thau > > -- > Torsten Thau, Dipl. Inform. > > ** Besuchen Sie uns auf dem LinuxTag in Berlin ** > ** vom 11.05.2011 - 14.05.2011 ** > ** Halle 7.2b Stand 136, Lisog/LIVE Kooperationsstand ** > > c.a.p.e. IT? GmbH - ...cape it easy > Annaberger Str. 240, D-09125 Chemnitz > http://www.cape-it.de > Tel: +49 371 5347 620 > Fax: +49 371 5347 625 > AG Chemnitz - HRB 23192 > Gesch?ftsf?hrung: R.Barth, T.Maier > > > -------------- next part -------------- > A non-text attachment was scrubbed... > Name: signature.asc > Type: application/pgp-signature > Size: 262 bytes > Desc: OpenPGP digital signature > URL: < > http://lists.otrs.org/pipermail/itsm/attachments/20110418/41f60bb4/attachment.pgp > > > > ------------------------------ > > --------------------------------------------------------------------- > OTRS mailing list: itsm - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/itsm > To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm > > End of itsm Digest, Vol 47, Issue 15 > ************************************ > -- ------------------------------------------------------------------------------------------------ Ao encaminhar esta mensagem, por favor: 1. Apague o meu e-mail e o meu nome. 2. Apague também os endereços dos amigos antes de reenviar. 3. Encaminhe como cópia oculta (Cco ou Bcc) aos SEUS destinatários. Agindo sempre assim dificultaremos a disseminação de vírus, spams e banners. Obrigado! " DO Or DIE.There is NO TRYING! "
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