On 18.04.2011, at 12:17, Michiel Beijen wrote: > On Mon, 2011-04-18 at 10:55 +0100, Jorge Furtado wrote: >> You can easily achieve that by going to Sysconfig => Ticket => >> Core::Ticket => and set to "Yes" the options Ticket::Type and >> Ticket::Service > > That does not work; it makes the fields show in the UI but does not make > it mandatory. For instance, for TicketFreeText fields you CAN set these > to mandatory or non-mandatory in the SysConfig though. Currently there's > no way to make the Service and SLA fields mandatory other than by > modifying the DTL and pm files.
Does it make sense at all to require Service and SLA for every type of ticket? Cheers, Nils -- Nils Leideck http://webint.cryptonode.de / a Fractal project --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm
