Hi Nills, Both become mandatory if you enable this way, because you will not be able to create the ticket without fill these 2 items.
Yuri On Mon, Apr 18, 2011 at 2:36 PM, <[email protected]> wrote: > Send itsm mailing list submissions to > [email protected] > > To subscribe or unsubscribe via the World Wide Web, visit > http://lists.otrs.org/mailman/listinfo/itsm > or, via email, send a message with subject or body 'help' to > [email protected] > > You can reach the person managing the list at > [email protected] > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of itsm digest..." > > > Today's Topics: > > 1. Re: SLA and Service Mandatory (Nils Leideck) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Mon, 18 Apr 2011 15:36:34 +0200 > From: Nils Leideck <[email protected]> > Subject: Re: [itsm] SLA and Service Mandatory > To: "OTRS::ITSM User questions and discussions" <[email protected]> > Message-ID: <[email protected]> > Content-Type: text/plain; charset="iso-8859-1" > > Hi Yuri, > > the Service is not mandatory, only the Type is mandatory if you enable the > options the way you told. > > Or did I miss something .... :-? > > Cheers, Nils > > On 18.04.2011, at 15:19, Jorge Furtado wrote: > > > Yes it makes sense if your company following ITIL processes. > > > > But if you do activate the way I told, you can not create a ticket > without filling these items, doesn't it make mandatory ? > > > > Yuri > > > > On Mon, Apr 18, 2011 at 1:00 PM, <[email protected]> wrote: > > Send itsm mailing list submissions to > > [email protected] > > > > To subscribe or unsubscribe via the World Wide Web, visit > > http://lists.otrs.org/mailman/listinfo/itsm > > or, via email, send a message with subject or body 'help' to > > [email protected] > > > > You can reach the person managing the list at > > [email protected] > > > > When replying, please edit your Subject line so it is more specific > > than "Re: Contents of itsm digest..." > > > > > > Today's Topics: > > > > 1. Re: SLA and Service Mandatory (Yuri Calueto) (Michiel Beijen) > > 2. Re: SLA and Service Mandatory (Yuri Calueto) (Nils Leideck) > > > > ---------------------------------------------------------------------- > > > > Message: 1 > > Date: Mon, 18 Apr 2011 12:17:52 +0200 > > From: Michiel Beijen <[email protected]> > > Subject: Re: [itsm] SLA and Service Mandatory (Yuri Calueto) > > To: [email protected] > > Message-ID: <[email protected]> > > Content-Type: text/plain; charset="UTF-8" > > > > Jorge, > > > > On Mon, 2011-04-18 at 10:55 +0100, Jorge Furtado wrote: > > > You can easily achieve that by going to Sysconfig => Ticket => > > > Core::Ticket => and set to "Yes" the options Ticket::Type and > > > Ticket::Service > > > > That does not work; it makes the fields show in the UI but does not make > > it mandatory. For instance, for TicketFreeText fields you CAN set these > > to mandatory or non-mandatory in the SysConfig though. Currently there's > > no way to make the Service and SLA fields mandatory other than by > > modifying the DTL and pm files. > > -- > > Mike > > > > ------------------------------ > > > > Message: 2 > > Date: Mon, 18 Apr 2011 12:30:36 +0200 > > From: Nils Leideck <[email protected]> > > Subject: Re: [itsm] SLA and Service Mandatory (Yuri Calueto) > > To: "OTRS::ITSM User questions and discussions" <[email protected]> > > Message-ID: <[email protected]> > > Content-Type: text/plain; charset=us-ascii > > > > On 18.04.2011, at 12:17, Michiel Beijen wrote: > > > > > On Mon, 2011-04-18 at 10:55 +0100, Jorge Furtado wrote: > > >> You can easily achieve that by going to Sysconfig => Ticket => > > >> Core::Ticket => and set to "Yes" the options Ticket::Type and > > >> Ticket::Service > > > > > > That does not work; it makes the fields show in the UI but does not > make > > > it mandatory. For instance, for TicketFreeText fields you CAN set these > > > to mandatory or non-mandatory in the SysConfig though. Currently > there's > > > no way to make the Service and SLA fields mandatory other than by > > > modifying the DTL and pm files. > > > > Does it make sense at all to require Service and SLA for every type of > ticket? > > > > Cheers, Nils > > > > -- > > Nils Leideck > > http://webint.cryptonode.de / a Fractal project > > > > ------------------------------ > > > > --------------------------------------------------------------------- > > OTRS mailing list: itsm - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/itsm > > To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm > > > > End of itsm Digest, Vol 47, Issue 17 > > ************************************ > > > > -- > > > ------------------------------------------------------------------------------------------------ > > > > Ao encaminhar esta mensagem, por favor: > > > > 1. Apague o meu e-mail e o meu nome. > > 2. Apague tamb?m os endere?os dos amigos antes de reenviar. > > 3. Encaminhe como c?pia oculta (Cco ou Bcc) aos SEUS destinat?rios. > > Agindo sempre assim dificultaremos a dissemina??o de v?rus, spams e > banners. > > > > Obrigado! > > > > " DO Or DIE.There is NO TRYING! " > > --------------------------------------------------------------------- > > OTRS mailing list: itsm - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/itsm > > To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm > > -- > Nils Leideck > http://webint.cryptonode.de / a Fractal project > > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: < > http://lists.otrs.org/pipermail/itsm/attachments/20110418/7231632f/attachment.html > > > > ------------------------------ > > --------------------------------------------------------------------- > OTRS mailing list: itsm - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/itsm > To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm > > End of itsm Digest, Vol 47, Issue 19 > ************************************ > -- ------------------------------------------------------------------------------------------------ Ao encaminhar esta mensagem, por favor: 1. Apague o meu e-mail e o meu nome. 2. Apague também os endereços dos amigos antes de reenviar. 3. Encaminhe como cópia oculta (Cco ou Bcc) aos SEUS destinatários. Agindo sempre assim dificultaremos a disseminação de vírus, spams e banners. Obrigado! " DO Or DIE.There is NO TRYING! "
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