Keep up the work
----- Original Message ---- From: "[email protected]" <[email protected]> To: [email protected] Sent: Mon, April 18, 2011 5:00:05 AM Subject: itsm Digest, Vol 47, Issue 17 Send itsm mailing list submissions to [email protected] To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/mailman/listinfo/itsm or, via email, send a message with subject or body 'help' to [email protected] You can reach the person managing the list at [email protected] When replying, please edit your Subject line so it is more specific than "Re: Contents of itsm digest..." Today's Topics: 1. Re: SLA and Service Mandatory (Yuri Calueto) (Michiel Beijen) 2. Re: SLA and Service Mandatory (Yuri Calueto) (Nils Leideck) ---------------------------------------------------------------------- Message: 1 Date: Mon, 18 Apr 2011 12:17:52 +0200 From: Michiel Beijen <[email protected]> Subject: Re: [itsm] SLA and Service Mandatory (Yuri Calueto) To: [email protected] Message-ID: <[email protected]> Content-Type: text/plain; charset="UTF-8" Jorge, On Mon, 2011-04-18 at 10:55 +0100, Jorge Furtado wrote: > You can easily achieve that by going to Sysconfig => Ticket => > Core::Ticket => and set to "Yes" the options Ticket::Type and > Ticket::Service That does not work; it makes the fields show in the UI but does not make it mandatory. For instance, for TicketFreeText fields you CAN set these to mandatory or non-mandatory in the SysConfig though. Currently there's no way to make the Service and SLA fields mandatory other than by modifying the DTL and pm files. -- Mike ------------------------------ Message: 2 Date: Mon, 18 Apr 2011 12:30:36 +0200 From: Nils Leideck <[email protected]> Subject: Re: [itsm] SLA and Service Mandatory (Yuri Calueto) To: "OTRS::ITSM User questions and discussions" <[email protected]> Message-ID: <[email protected]> Content-Type: text/plain; charset=us-ascii On 18.04.2011, at 12:17, Michiel Beijen wrote: > On Mon, 2011-04-18 at 10:55 +0100, Jorge Furtado wrote: >> You can easily achieve that by going to Sysconfig => Ticket => >> Core::Ticket => and set to "Yes" the options Ticket::Type and >> Ticket::Service > > That does not work; it makes the fields show in the UI but does not make > it mandatory. For instance, for TicketFreeText fields you CAN set these > to mandatory or non-mandatory in the SysConfig though. Currently there's > no way to make the Service and SLA fields mandatory other than by > modifying the DTL and pm files. Does it make sense at all to require Service and SLA for every type of ticket? Cheers, Nils -- Nils Leideck http://webint.cryptonode.de / a Fractal project ------------------------------ --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm End of itsm Digest, Vol 47, Issue 17 ************************************ --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm
