Hi Nills, It should be optional if as you say if after you activate this option OTRS let you create a ticket without fill these options, which is something it does not allow. After you activate this option you must fill it otherwise you can not create a ticket.
Cheers, Yuri On Mon, Apr 18, 2011 at 3:02 PM, <[email protected]> wrote: > Send itsm mailing list submissions to > [email protected] > > To subscribe or unsubscribe via the World Wide Web, visit > http://lists.otrs.org/mailman/listinfo/itsm > or, via email, send a message with subject or body 'help' to > [email protected] > > You can reach the person managing the list at > [email protected] > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of itsm digest..." > > > Today's Topics: > > 1. Re: 1. Re: SLA and Service Mandatory (Yuri Calueto) > (Nils Leideck) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Mon, 18 Apr 2011 16:02:28 +0200 > From: Nils Leideck <[email protected]> > Subject: Re: [itsm] 1. Re: SLA and Service Mandatory (Yuri Calueto) > To: "OTRS::ITSM User questions and discussions" <[email protected]> > Message-ID: <[email protected]> > Content-Type: text/plain; charset="us-ascii" > > On 18.04.2011, at 15:49, Jorge Furtado wrote: > > > Both become mandatory if you enable this way, because you will not be > able to create the ticket without fill these 2 items. > > > Usually, up to OTRS 3.0.7 and ITSM 3.0.2, the Service and SLA fields are > optional, if you just enable the SysConfig option. > What else has been done / installed on your system to make them mandatory? > > Cheers, Nils > > -- > Nils Leideck > http://webint.cryptonode.de / a Fractal project > > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: < > http://lists.otrs.org/pipermail/itsm/attachments/20110418/13f76596/attachment.html > > > > ------------------------------ > > --------------------------------------------------------------------- > OTRS mailing list: itsm - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/itsm > To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm > > End of itsm Digest, Vol 47, Issue 21 > ************************************ > -- ------------------------------------------------------------------------------------------------ Ao encaminhar esta mensagem, por favor: 1. Apague o meu e-mail e o meu nome. 2. Apague também os endereços dos amigos antes de reenviar. 3. Encaminhe como cópia oculta (Cco ou Bcc) aos SEUS destinatários. Agindo sempre assim dificultaremos a disseminação de vírus, spams e banners. Obrigado! " DO Or DIE.There is NO TRYING! "
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