Hi,
To search tickets sent to specific e-mail in OTRS 3 I'm using following URL:
/otrs/index.pl?Action=AgentTicketSearch&Subaction=Search&[email protected]
and for e-mail, which was specified in Cc field:
/otrs/index.pl?Action=AgentTicketSearch&Subaction=Search&[email protected]
But when I'm using both of fields in the search conditions, only tickets
that meet all conditions come into result.
So, the question is, how to search tickets, which meet any of
conditions: "Tickets which contain '[email protected]' in To _OR_ Cc"?
Thanks!
--
WBR
Sergey Kasatkin
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