Hi Sergey, On Tue, Sep 27, 2011 at 09:57, Sergey Kasatkin <[email protected]> wrote:
> To search tickets sent to specific e-mail in OTRS 3 I'm using following URL: > > /otrs/index.pl?Action=AgentTicketSearch&Subaction=Search&[email protected] > > and for e-mail, which was specified in Cc field: > > /otrs/index.pl?Action=AgentTicketSearch&Subaction=Search&[email protected] > > But when I'm using both of fields in the search conditions, only tickets > that meet all conditions come into result. > > So, the question is, how to search tickets, which meet any of conditions: > "Tickets which contain '[email protected]' in To _OR_ Cc"? It does not do exactly what you want; but this searches To, CC, From and the article body: /otrs/index.pl?Action=AgentTicketSearch&Subaction=Search&[email protected] The API itself supports searching just "To OR Cc" but it would be difficult to express this in the GUI. -- Mike --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm
