Hello Ben You add new states for changes in General Catalog, there is one Class called ITSM::ChangeManagement::ChangeState, the same for workorders. After you add the new change, then you need to set the posible transitions into the ChageStateMachine.
Regards On Thu, Oct 18, 2012 at 8:42 AM, Keesing, Ben <[email protected]> wrote: > Hi,**** > > ** ** > > We are currently running OTRS::ITSM 3.1.4 and are beginning to use the > Changes section.**** > > ** ** > > We would like to add a custom state in. When I had a look in the admin > section I could see the option to add one for a normal ticket but not for a > Change.**** > > ** ** > > Please let me know if there is any more information that is needed.**** > > ** ** > > Kind Regards,**** > > ** ** > > Ben Keesing**** > > IT Support Administrator**** > > 01784480187**** > > ** ** > > MIQ Logistics Limited**** > > Unit 1, Alpha Way**** > > Thorpe Industrial Park**** > > Egham, Surrey**** > > TW20 8RZ**** > > United Kingdom**** > > ** ** > > ** ** > > Email: [email protected]**** > > Website: www.miq.com**** > > Newsfeed: www.miq-rss.info**** > > Twitter: http://twitter.com/miqlogistics**** > > ** ** > > Directions: > www.multimap.com/map/browse.cgi?lat=51.4169&lon=-0.5289&scale=10000&icon=x > **** > > Except as otherwise agreed in writing, signed by a director of MIQ > Logistics, all storage, picking and packing services are carried out > subject to the United Kingdom Warehousing Association’s conditions of > contract current at the time of contract (UKWA) and all other services > provided by MIQ Logistics are provided subject to the British International > Freight Association’s standard trading conditions current at the time of > contract (BIFA). Hyperlinks to the current UKWA & BIFA conditions are > included at the foot of this email. Your attention is specifically drawn > to the limitations of liability in respect of loss or damage contained in > those conditions. Consequentially, customers should notify their own > insurers to ensure that adequate insurance cover is in place in connection > with any services provided by MIQ Logistics.**** > > http://www.ukwa.org.uk/_files/6-conditions-of-contract-sample-6.pdf**** > > http://www.bifa.org/_attachments/Resources/1105_S4.pdf**** > > ** ** > > Company Registration Number: 2773769**** > > ** ** > > --------------------------------------------------------------------- > OTRS mailing list: itsm - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/itsm > To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm > -- ___________________________ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 [email protected] www.gridshield.net
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