Hi, I can't seem to find this setting. In the general catalogue all I can see is one option and in there nothing about changes are mentioned.
Kind Regards, Ben From: [email protected] [mailto:[email protected]] On Behalf Of Alvaro Cordero Sent: 18 October 2012 16:17 To: OTRS::ITSM User questions and discussions Subject: Re: [itsm] Adding a new State to Changes Hello Ben You add new states for changes in General Catalog, there is one Class called ITSM::ChangeManagement::ChangeState, the same for workorders. After you add the new change, then you need to set the posible transitions into the ChageStateMachine. Regards On Thu, Oct 18, 2012 at 8:42 AM, Keesing, Ben <[email protected]<mailto:[email protected]>> wrote: Hi, We are currently running OTRS::ITSM 3.1.4 and are beginning to use the Changes section. We would like to add a custom state in. When I had a look in the admin section I could see the option to add one for a normal ticket but not for a Change. Please let me know if there is any more information that is needed. Kind Regards, Ben Keesing IT Support Administrator 01784480187 MIQ Logistics Limited Unit 1, Alpha Way Thorpe Industrial Park Egham, Surrey TW20 8RZ United Kingdom Email: [email protected]<mailto:[email protected]> Website: www.miq.com<http://www.miq.com> Newsfeed: www.miq-rss.info<http://www.miq-rss.info> Twitter: http://twitter.com/miqlogistics Directions:www.multimap.com/map/browse.cgi?lat=51.4169&lon=-0.5289&scale=10000&icon=x<http://www.multimap.com/map/browse.cgi?lat=51.4169&lon=-0.5289&scale=10000&icon=x> Except as otherwise agreed in writing, signed by a director of MIQ Logistics, all storage, picking and packing services are carried out subject to the United Kingdom Warehousing Association's conditions of contract current at the time of contract (UKWA) and all other services provided by MIQ Logistics are provided subject to the British International Freight Association's standard trading conditions current at the time of contract (BIFA). Hyperlinks to the current UKWA & BIFA conditions are included at the foot of this email. Your attention is specifically drawn to the limitations of liability in respect of loss or damage contained in those conditions. Consequentially, customers should notify their own insurers to ensure that adequate insurance cover is in place in connection with any services provided by MIQ Logistics. http://www.ukwa.org.uk/_files/6-conditions-of-contract-sample-6.pdf http://www.bifa.org/_attachments/Resources/1105_S4.pdf Company Registration Number: 2773769 --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm -- ___________________________ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 [email protected]<mailto:[email protected]> www.gridshield.net<http://www.gridshield.net>
--------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm
