Not possible yet. On 26.10.2012, at 23:01, padawan wrote:
> Hello, > > I'm getting the grip on otrs, albeit quite a newbie for now... > > I have configured two roles: "Change Managers" and "Support"; the first is > member of the default group "itsm-change-manager", the second is member of > "itsm-change-builder", and of course few agents associated with a role or the > other. > > I would like to disable the change of state "Approved" and/or "Rejected" for > agents belonging to the role "Support", I would like to give only to the > change managers the possibility to approve/reject. > > Essentially my problem is that any agent with permissions to create a change, > can also change its status into approved. > > Thanks in advance for any help :) > > Regards, > Sono > > --------------------------------------------------------------------- > OTRS mailing list: itsm - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/itsm > To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm -- Cheers, Nils http://webint.cryptonode.de / a Fractal project
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