What about setting the state only via conditiones( = not manually), and then
defining conditions where only a certain role can approve and all other
workorders are locked until its done. As you need 3-5 definitions average for
every workorder, templates might be a good idea....
Nils Leideck <[email protected]> wrote:
>Not possible yet.
>
>On 26.10.2012, at 23:01, padawan wrote:
>
>> Hello,
>>
>> I'm getting the grip on otrs, albeit quite a newbie for now...
>>
>> I have configured two roles: "Change Managers" and "Support"; the
>first is member of the default group "itsm-change-manager", the second
>is member of "itsm-change-builder", and of course few agents associated
>with a role or the other.
>>
>> I would like to disable the change of state "Approved" and/or
>"Rejected" for agents belonging to the role "Support", I would like to
>give only to the change managers the possibility to approve/reject.
>>
>> Essentially my problem is that any agent with permissions to create a
>change, can also change its status into approved.
>>
>> Thanks in advance for any help :)
>>
>> Regards,
>> Sono
>>
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>
>-- Cheers, Nils
>
>http://webint.cryptonode.de / a Fractal project
>
>
>
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