Hello You have to use the OTRS SystemMonitoring Module
You can see i this link --> http://lists.otrs.org/pipermail/announce/2008/000102.html Work very well , Open and close tickets automagically 2012/12/6 Katynski, Bogdan <[email protected]> > Hello everybody > > I would like to automatically link a CI from CMDB to a ticket. I receive > alerts from Nagios with a hostname in the subject. I would like to link a > server with this hostname from the CMDB to this ticket. Is it possible? How > can I achieve this? I cannot find such a use case in the documentation. > > Pozdrawiam / Kind Regards > Bogdan Katynski > > > --------------------------------------------------------------------- > OTRS mailing list: itsm - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/itsm > To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm >
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