Hello, I just posted a topic about that on the forums today : http://forums.otterhub.org/viewtopic.php?f=61&t=18470
Apparently, otrs stores the service in a TicketFreeTex field, and it does not seem that easy to link it to a service. Regards Mikael Kermorgant On Tue, Dec 11, 2012 at 3:29 PM, Katynski, Bogdan < [email protected]> wrote: > Hello**** > > ** ** > > I manager to Get the lin king of CI working properly by configuring two > contacts in Icinga especially for OTRS. They share a common email address. > I still have another question. How can I make a service linked to the > ticket? In SysConfig I have:**** > > ** ** > > PostMaster::PreFilterModule###1-SystemMonitoring**** > > ServiceRegExp: \s*Service:\s+(.*)\s* > > * * > > (this is default value)**** > > ** ** > > And I have a service named bacula-fd configured.**** > > ** ** > > However upon receiving an alert:**** > > ** PROBLEM Service Alert: ldap.test.net/bacula-fd is CRITICAL ****** > > ** ** > > The CI with a name ldap.test.net gets linked to the incident ticket but > the service bacula-fd doesn’t.**** > > ** ** > > Does anybody know what the problem could be?**** > > ** ** > > Pozdrawiam / Kind Regards**** > > *Bogdan Katynski* > > -------------------------------------------------------**** > > Gigaset Communications Polska Sp.z o.o.**** > > R&D PL E B3**** > > ul. Strzegomska 52A**** > > 53-611 Wroclaw, Poland**** > > Tel. +48 71 777 1789**** > > [email protected]**** > > ** ** > > *From:* [email protected] [mailto:[email protected]] *On Behalf > Of *Katynski, Bogdan > *Sent:* Tuesday, December 11, 2012 10:01 AM > > *To:* OTRS::ITSM User questions and discussions > *Subject:* Re: [itsm] Automatic link of CI**** > > ** ** > > Hello**** > > ** ** > > Thanks for the hint. I’ll try this way or maybe the other way round: > configure two otrs contacts in Icinga. I’ll write to the group if I succeed > for future reference.**** > > ** ** > > Pozdrawiam / Kind Regards**** > > *Bogdan Katynski* > > [email protected]**** > > ** ** > > *From:* [email protected] > [mailto:[email protected]<[email protected]>] > *On Behalf Of *Alvaro Cordero > *Sent:* Friday, December 07, 2012 3:33 PM > *To:* OTRS::ITSM User questions and discussions > *Subject:* Re: [itsm] Automatic link of CI**** > > ** ** > > Hello, > What we have done is to pass the arriving email (notification) to > postmaster twice and created aliases in postfix to handle that, so we have > couple of lines in postfix as follows. > > alerts: alerts-create, alerts-link > alerts-create: "| /../scripts/parse.pl | /opt/otrs/bin/PostMaster.pl" > alerts-link: "| /../scripts/parse.pl | /opt/otrs/bin/PostMaster.pl" > > So the first one pases the email to the other two an in the parser makes > the email hearders to match what we configured in the module. > > Hope it helps. > > Regards**** > > 2012/12/7 Katynski, Bogdan <[email protected]>**** > > Hello > > Thank you for the response. This module is what I've been looking for. > There's only one issue with this module: the CI from CMDB is linked to the > incident ticket but not after first notification. I had to setup Nagios to > renotify about problems. Only after the second notification has arrived, > the CI gets linked to the ticket. Is there any workaround for this? I don't > want renotifications in general so I would have to set them up only for the > purpose of otrs.**** > > > Pozdrawiam / Kind Regards > Bogdan Katynski**** > > From: [email protected] [mailto:[email protected]] On Behalf Of > Lucio aquino > Sent: Thursday, December 06, 2012 12:28 PM**** > > To: OTRS::ITSM User questions and discussions > Subject: Re: [itsm] Automatic link of CI**** > > Hello > > You have to use the OTRS SystemMonitoring Module > > You can see i this link --> > http://lists.otrs.org/pipermail/announce/2008/000102.html > > Work very well , Open and close tickets automagically > > > 2012/12/6 Katynski, Bogdan <[email protected]> > Hello everybody > > I would like to automatically link a CI from CMDB to a ticket. I receive > alerts from Nagios with a hostname in the subject. I would like to link a > server with this hostname from the CMDB to this ticket. Is it possible? How > can I achieve this? I cannot find such a use case in the documentation. > > Pozdrawiam / Kind Regards > Bogdan Katynski > > > --------------------------------------------------------------------- > OTRS mailing list: itsm - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/itsm > To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm > > --------------------------------------------------------------------- > OTRS mailing list: itsm - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/itsm > To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm**** > > > > > -- > ___________________________ > Alvaro Cordero Retana > Consultor de Tecnologias > Gridshield Monitoreo de Redes e > Infraestructura. > 2258-5757 ext 123 > [email protected] > www.gridshield.net**** > > --------------------------------------------------------------------- > OTRS mailing list: itsm - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/itsm > To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm > -- Mikael Kermorgant
--------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm
