Hi Calle,
first you need to create a change manually, add workorders, and add
conditions/actions. After that you can click on "Template" in the change
zoom screen. This will save your change, all included workorders and
conditions/actions, and if you check "Reset State" all the change state
and all included workorder states will be reset to their initial value.
If you want to create a new change from your template, just go to the
Change Menu, and select nes, and then just select the template name in
the first dropdown list, and select the time when you want to start yor
change.
Best regards,
Udo
On 11.02.2013 15:39, Calle Dybedahl wrote:
Hi.
I'm trying to set up a workflow in OTRS ITSM 3.2.1. I can create a Change, add
conditions and workflows manually and run it all through the steps I want just
fine. But adding all the conditions manually every time I create a change gets
really old really fast. The documentation as well as numerous web pages Google
found, it is indeed supposed to be possible to get conditions (and workorders?)
into a template. Somehow. But all the templates I create are utterly devoid of
any detectable content.
Is there any documentation anywhere that gives at least a hint of what you need
to do to get a Change template with some sort of content in it?
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