Please someone reply in this big community of OTRS. On Thu, Sep 25, 2014 at 3:51 PM, Anil Singh Bafila <[email protected]> wrote:
> Hi > > I want to use simulate a situation, where I have a setup of different > computers and server at different locations and different vendors providing > AMC ( annual maintenance contract) with different SLA. So I need to have > the relation (maping between all) between the data entered in one cI class > Item with other . eg- if I create a new item of computer type in CMDB I > want that the vendors list should be displayed in dropdown menu for > selection , similarly the locations also .When I display the computer > details the detailed information about the Computer +its vendor details and > sla to that device will be also displayed . > > I had already gone through the administrative manual and ITSM Manual, I > searched on OTRS form and other website .I was unable to find the right > direction to solve this problem . > > Any resource or idea how to accomplish this task will be very helpful. > > Please Give some ideas to accomplish this task. > > Thanks >
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