You can do that by using a module from Cape IT called ITSMCIAttributeCollection.
http://opar.perl-services.de/package/C/CA/CAPEIT/ITSM-CIAttributeCollection Regards 2014-09-25 4:21 GMT-06:00 Anil Singh Bafila <[email protected]>: > Hi > > I want to use simulate a situation, where I have a setup of different > computers and server at different locations and different vendors providing > AMC ( annual maintenance contract) with different SLA. So I need to have > the relation (maping between all) between the data entered in one cI class > Item with other . eg- if I create a new item of computer type in CMDB I > want that the vendors list should be displayed in dropdown menu for > selection , similarly the locations also .When I display the computer > details the detailed information about the Computer +its vendor details and > sla to that device will be also displayed . > > I had already gone through the administrative manual and ITSM Manual, I > searched on OTRS form and other website .I was unable to find the right > direction to solve this problem . > > Any resource or idea how to accomplish this task will be very helpful. > > Please Give some ideas to accomplish this task. > > Thanks > > --------------------------------------------------------------------- > OTRS mailing list: itsm - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/itsm > To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm > -- ___________________________ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 [email protected] www.gridshield.net
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