Hello Paul There are two settings in sysconfig for that: in one you define the ticket types that can trigger a change. By default it only allows RfC type. In the other (look for the word registration) you define what form to publish for that: create a change or create a change from template. El feb 6, 2015 6:15 AM, "Paul Carson" <[email protected]> escribió:
> Is it possible to use a template from the create change link in a ticket, > or set the default change request to use a certain template. I can only > seem to create from template if it is a new change and not from inside > (thewrefore linked) to a ticket. > > thansk > > paul > --------------------------------------------------------------------- > OTRS mailing list: itsm - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/itsm > To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm >
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