Juliana:
Nsta apresenta��o da Pink Elephant dispon�vel na Web talvez o slide 13 te ajude a entender estes relacionamentos. HYPERLINK "http://www.isaca-centralohio.org/newsletter/SEP_02_ITIL_Overview_Presentation.pdf"http://www.isaca-centralohio.org/newsletter/SEP_02_ITIL_Overview_Presentation.pdf Cristiano _____ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: segunda-feira, 24 de maio de 2004 13:55 To: [EMAIL PROTECTED] Cc: [EMAIL PROTECTED] Subject: RE: [itsm_br] Duvida sobre ITIL Estou lendo o livro Service Support e estou encontrando dificuldade em fazer um texto falando em como � feito ou de que forma se relacionam os Gerenciamentos de Configura��o, Mudan�a, Incidente, Problema, Release e o Service Desk. Algu�m teria alguma sugest�o? Juliana Tavares Dantas Freire [Non-text portions of this message have been removed] ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Lista ITSM_BR - Gest�o de TI - Mantida por Gilberto Biasoto - Network Designers - HYPERLINK "http://www.networkdesigners.com.br"http://www.networkdesigners.com.br - ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Para de descadastrar envie email para: [EMAIL PROTECTED] --- Yahoo! Groups Sponsor ADVERTISEMENT HYPERLINK "http://rd.yahoo.com/SIG=129rl7bim/M=295196.4901138.6071305.3001176/D=groups/S=1705115386:HM/EXP=1085578776/A=2128215/R=0/SIG=10se96mf6/*http:/companion.yahoo.com"click here HYPERLINK "http://us.adserver.yahoo.com/l?M=295196.4901138.6071305.3001176/D=groups/S=:HM/A=2128215/rand=902641762"; _____ Yahoo! Groups Links * To visit your group on the web, go to: HYPERLINK "http://groups.yahoo.com/group/itsm_br/"http://groups.yahoo.com/group/itsm_br/ * To unsubscribe from this group, send an email to: HYPERLINK "mailto:[EMAIL PROTECTED]"[EMAIL PROTECTED] * Your use of Yahoo! Groups is subject to the HYPERLINK "http://docs.yahoo.com/info/terms/"Yahoo! Terms of Service. --- Incoming mail is certified Virus Free. Checked by AVG anti-virus system (http://www.grisoft.com). Version: 6.0.688 / Virus Database: 449 - Release Date: 18/5/2004 --- Outgoing mail is certified Virus Free. Checked by AVG anti-virus system (http://www.grisoft.com). Version: 6.0.688 / Virus Database: 449 - Release Date: 18/5/2004 [Non-text portions of this message have been removed] ------------------------ Yahoo! Groups Sponsor --------------------~--> Yahoo! Domains - Claim yours for only $14.70 http://us.click.yahoo.com/Z1wmxD/DREIAA/yQLSAA/67folB/TM --------------------------------------------------------------------~-> ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Lista ITSM_BR - Gest�o de TI - Mantida por Gilberto Biasoto - Network Designers - http://www.networkdesigners.com.br - ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Para de descadastrar envie email para: [EMAIL PROTECTED] --- Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/itsm_br/ <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
