Tivemos uma dica, postada pelo colega Mauro Heine, indicando o link abaixo:
http://www.ceceurope.com/ITILOrganisationStructure.pdf "priboni" <[EMAIL PROTECTED]> 06/06/2004 14:20 Favor responder a itsm_br Para: [EMAIL PROTECTED] cc: Assunto: [itsm_br] Estrutura organizacional Colegas de discuss�o, sauda��es O itil em suas service support e delivery �reas deixa antever uma estrutura organizacional para uma setor que atue em servi�os e gest�o de infra-estrutura de IT. Algu�m sabe de alguma fonte de consulta que sugerisse uma estrutura organizacional adequada para absorver estas pr�ticas? algo como um organograma ou semelhante? ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Lista ITSM_BR - Gest�o de TI - Mantida por Gilberto Biasoto - Network Designers - http://www.networkdesigners.com.br - ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Para de descadastrar envie email para: [EMAIL PROTECTED] --- Yahoo! Groups Links [Non-text portions of this message have been removed] ------------------------ Yahoo! Groups Sponsor --------------------~--> Yahoo! Domains - Claim yours for only $14.70 http://us.click.yahoo.com/Z1wmxD/DREIAA/yQLSAA/67folB/TM --------------------------------------------------------------------~-> ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Lista ITSM_BR - Gest�o de TI - Mantida por Gilberto Biasoto - Network Designers - http://www.networkdesigners.com.br - ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Para de descadastrar envie email para: [EMAIL PROTECTED] --- Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/itsm_br/ <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
