Obrigado Daison.
O Mauro j� havia me passado este, ser� que existe mais alguma refer�ncia?
Pier Roberto Riboni
Gestor Operacional em PMP
DAT - Divis�o de Atendimento - PROCERGS
"GOPMP - Solu��es para infra-estrutura de TI"
Ger�ncia de Projetos, Mistura de CI�NCIA e ARTE na busca dos melhores Resultados
!!!
----- Original Message -----
From: [EMAIL PROTECTED]
To: [EMAIL PROTECTED]
Sent: Monday, June 07, 2004 11:03 AM
Subject: Re: [itsm_br] Estrutura organizacional
Tivemos uma dica, postada pelo colega Mauro Heine, indicando o link
abaixo:
http://www.ceceurope.com/ITILOrganisationStructure.pdf
"priboni" <[EMAIL PROTECTED]>
06/06/2004 14:20
Favor responder a itsm_br
Para: [EMAIL PROTECTED]
cc:
Assunto: [itsm_br] Estrutura organizacional
Colegas de discuss�o, sauda��es
O itil em suas service support e delivery �reas deixa antever uma
estrutura organizacional para uma setor que atue em servi�os e gest�o
de infra-estrutura de IT.
Algu�m sabe de alguma fonte de consulta que sugerisse uma estrutura
organizacional adequada para absorver estas pr�ticas?
algo como um organograma ou semelhante?
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