H� uns 15 dias atr�s o Tiago, do Santander, andou
perguntando sobre ferramentas de ITIL e o Douglas
prop�s o Remedy.
H� tamb�m uma outra �tima ferramenta, chamada
FootPrints (www.unipress.com) que j� � ITIL Verified
pela Pink Elephant e � distribu�da no Brasil pela
Multim�dia Brasil (www.mmbrasil.com). Al�m dessa
ferramenta, a empresa tamb�m distribui outros produtos
que podem ser utilizados na implementa��o de ITIL, que
s�o os produtos de Invent�rio e Gerenciamento de
Ativos de TI, Distribui��o Autom�tica de Software e
Prote��o para servidores de e-mail com Antiv�rus e
Anti-spam.
Fica a� mais uma op��o de solu��es!
EMERSON
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