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Boa tarde Jairo, De um modo geral, baseados nos nossos projetos mundialmente: 30% de redu��o de falhas 50% de redu��o no tempo de solu��o 15% de redu��o da capacidade exedente 10% a mais na disponibilidade dos sistemas 80% de redu��o no tempo de reparo 25% de redu��o no tempo de conclus�o de mudan�as 50% de redu��o de altera��es urgentes e dispendiosas 10% de redu��o do custo total de propriedade Se vc quizer podemos conversar mais sobre esse assunto em pvt. Cordiais, Sergio Rubinato Filho Manager Consulting [EMAIL PROTECTED] Office: +55 11 3145 1993 Mobile: + 55 11 8193-1922 Quint Wellington Redwood Av Paulista, 777 15�a S�o Paulo, SP, Brasil CEP 01311-100 -----Original Message----- From: jairoeichendorf [mailto:[EMAIL PROTECTED] Sent: Wednesday, December 08, 2004 2:09 PM To: [EMAIL PROTECTED] Subject: [itsm_br] Retorno tang�vel. Boa tarde pessoal, Falando um pouquinho sobre o Gerenciamento de Incidentes e o Gerenciamento de Problemas. Quais seriam as vantagens "tang�veis" obtidas com a implementa��o desses processos...??? ou seja, as vantagens poss�veis de se medir. Se algu�m j� trabalhou esses processos e puder comentar sobre o assunto eu agrade�o. Abra�os Jairo Luis Eichendorf Depto.Sistemas Informa��o WEG S.A. ------------------------ Yahoo! Groups Sponsor --------------------~--> Make a clean sweep of pop-up ads. Yahoo! Companion Toolbar. Now with Pop-Up Blocker. Get it for free! http://us.click.yahoo.com/L5YrjA/eSIIAA/yQLSAA/67folB/TM --------------------------------------------------------------------~-> ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ ++++++++++++++ Lista ITSM_BR - Gest�o de TI - Mantida por Gilberto Biasoto - IT Designers - http://www.ITdesigners.com.br - ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ ++++++++++++++ Para de descadastrar envie email para: [EMAIL PROTECTED] --- Yahoo! Groups Links ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Lista ITSM_BR - Gest�o de TI - Mantida por Gilberto Biasoto - IT Designers - http://www.ITdesigners.com.br - ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Para de descadastrar envie email para: [EMAIL PROTECTED] --- Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/itsm_br/ <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
