Prem,
I recommend you take look at
0 11 330877 9 Planning to Implement IT Service Management
This is one of the ITIL v2 Books that still very relevant.
Cordially,
Sergio Rubinato Filho
Vice-President, itSMF Brasil
[EMAIL PROTECTED]
+55 11 8193-1922
> Hi All
>
> Greetings, I will be doing my ITIL Foundations exam this month. But I don't
> have any implementation done on ITIL, I was wonder if any one who has done
> the implementation can help us know how things are started in the
> implementation(Steps of Implementation)
>
> Regards
>
> Prem Kumar A.S
> Manager - Infrastructure Services
> Colossal Software Technologies Pvt Ltd
> 106,2nd Floor ,18th Main Road, HAL 2nd stage
> Indiranagar Bangalore-560 008
> Phone +91-80-25272499/25205359/51153740.
> Mobile +919845074728
> Email: [EMAIL PROTECTED]
> [EMAIL PROTECTED],[EMAIL PROTECTED]
> web site: www.colossaltechnologies.com
>
> "Success is the ability to go from one failure to another with no loss of
> enthusiasm."
>
>
> [Non-text portions of this message have been removed]
>
>
>
>
>
> ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
>
> Lista ITSM_BR - Gest?o de TI - Mantida e moderada por Gilberto Biasoto - IT
> gbiasoto @ yahoo.com.br
>
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>
>
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>
>
Sergio Rubinato Filho
[Non-text portions of this message have been removed]
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Lista ITSM_BR - Gestão de TI - Mantida e moderada por Gilberto Biasoto - IT
gbiasoto @ yahoo.com.br
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
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