Carlos, Excelente dica. Bom sinal surgir este tipo de serviço. Mostra maturidade do processo de adoção de melhores práticas pela comunidade de TI e de serviços em geral.
Vai bem na direção do itSMF.br este ano: acelerar a difusão e uso de ITIL em nosso mercado. Entramos em contato com Services Future Group e esperamos ter mais notícias em breve. Abraço, Geraldo Coen ItSMF.br, Presidente On 4/19/06, Carlos Teixeira <[EMAIL PROTECTED]> wrote: > > Prezados ITSMers, > > em recente artigo publicado pelo site Public Technology foi comunicado > ao mercado um novo fórum para a comunidade de Gerenciamento de Serviços de > TI (IT Service Management). > > Trata-se do Services Futures Group, uma espécie de "Gartner Group" do > mercado de Service Management, onde serão reunidos membros do mercado > (diga-se de passagem, associados) os quais produzirão artigos de qualidade. > > É uma iniciativa do HDI (Help Desk Institute) e do itSMF Uk e, a > princípio, para ser muito valorosa para todos. Talvez o pessoal do itSMF > Brasil possa nos esclarecer melhor sobre esta iniciativa e sobre quais são > as ações propostas para o mercado nacional poder participar do Services > Future Group. > > Quem quiser conhecer melhor acesse o site > http://www.service-futures.org/ e/ou leia a matéria abaixo. > > Abraços a todos, > > Carlos Teixeira > ITSM Consultant > 55 11 8127-1284 > > > http://www.publictechnology.net/modules.php?op=modload&name=News&file=article&sid=4691 > > IT Service Management gets new forum > > > --------------------------------- > Print article Email article to a friend This was > published: 2006-03-24 06:45:00 > --------------------------------- > > Formed through the recognition of the demand for a central source of > consolidated information covering IT Service Management, the IT Service > Management Forum (itSMF) and the Help Desk Institute (HDI) have formed a > joint collaboration to create the Service Futures Group. > > This group of key specialists from the Service Management Industry will > produce quarterly reports on essential issues for Directors and Senior > Managers responsible for delivering IT service management in their > businesses. > > Barclay Rae, Head of Consulting at HDI and editor of the Service Futures > Group said, "It's really difficult for busy directors and managers to keep > abreast of all the many developments in service management, but there are > strong regulatory and commercial pressures on them to do so. By providing > independent and critical review of information coming from analysts, > standards bodies and suppliers and presenting this in clear, concise and > accessible format we are ensuring that they can keep up to speed. This is > good for the businesses and good for their customers as well as it will > ensure the rapid propagation of industry best practise." > > The reports will be generated from existing topical research and > information, additional specially commissioned work and the industry > specific skills and knowledge brought to the group by its members. They will > review the critical topic areas of Strategy, People, Processes, Standards, > Tools and Management and will provide vital information, presented in a > concise format, to businesses in the process of implementing a Service > Management strategy, or who have one in place and are looking at methods for > benchmarking and continuous improvement of their activities. > > In an industry where there is a wide range of research information, but > little detailed analysis of that information, the Services Futures Group > intends to provide clear points of reference for standard industry > questions. For example what are the staffing levels needed in 1st, 2nd and > 3rd line support; what is the return on investment (ROI) for using ITIL or > implementing ISO/IEC 20000; and how to format a standard Service Catalogue? > And equally important what is the future direction for ITSM? > > The Service Futures Group will also commission specialist research from > time to time to fill gaps in available information, or to address specific > issues highlighted through the specialist knowledge of the members of the > group. > > Access to the reports is through a simple annual subscription, which > ensures that Directors and Senior Managers are kept abreast of the > developments, trends and key information about the industry through the > delivery of focussed, peer-reviewed, reports. With an ever more complex > regulatory environment and industry specific strictures like Sarbanes-Oxley > putting pressure on businesses to deliver properly accountable services, the > Service Futures Group reports are set to be essential reading for the IT > Service Management community. > > Subscribers to the Service Futures Group will also be able to attend > meetings where each report will be presented and there will be an > opportunity to discuss the findings. > > Roger Grimshaw, Business Development Manager at itSMF said, "This new > service contributes to one of the key objectives for Business Development at > itSMF and, since many of our members are also members of HDI, it made sense > to pool our resources in this exciting joint initiative. We are really > looking forward to conducting the Best Practice research for the second > quarter's report." > > Barclay Rae continued, "By creating a subscriber community and involving > them in discussion of the findings we ensure that the information provided > continues to be relevant to the industry. We are not going to be sitting in > an ivory tower insulated from reality; our reports will be firmly grounded > in the reality of carrying out service management in a business." > > To subscribe to this service and attend the launch event on Friday 24th > March in London please visit www.service-futures.org For a personal > discussion at the Helpdesk and IT Support Show (HITSs) please visit the > itSMF stand (number 360) or HDI stand (number 200) from 25th to 27th April > 2006 at Olympia in London. > > > > > --------------------------------- > Yahoo! Acesso Grátis > Internet rápida e grátis. Instale o discador agora! > > [Non-text portions of this message have been removed] > > > > > > > ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ > Lista ITSM_BR - Gestão de TI - Mantida e moderada por Gilberto Biasoto - > IT gbiasoto @ yahoo.com.br > > > ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ > > Para de descadastrar envie email para: [EMAIL PROTECTED] > > > Yahoo! Groups Links > > > > > > > [Non-text portions of this message have been removed] ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Lista ITSM_BR - Gestão de TI - Mantida e moderada por Gilberto Biasoto - IT gbiasoto @ yahoo.com.br ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Para de descadastrar envie email para: [EMAIL PROTECTED] --- Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/itsm_br/ <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
