Hi, *Please reply to **[email protected]* <[email protected]>* and put cc to ** [email protected]* <[email protected]>* or feel free to contact me on 732-734-0711.*
Title: Customer Loyalty Project Manager Location: *Forest Hills NY* Duration: 6mths Skills: *Customer Loyalty Project Manager* · *Strong Experience with Customer loyalty implementations* · *Experience Migrating from a Homegrown System to more of an "Industry Standard" System* · *Current system is Internally Hosted and will be moving to an External Host* · *Familiar with the ASP Model * · *Experience working Large Projects * · *Travel - Hospitality Experience Ideal* *FYI* *An application service provider (ASP) is a business that provides computer-based services to customers over a network. Software offered using an ASP model is also sometimes called On-demand software or software as a service (**SaaS* <http://en.wikipedia.org/wiki/Software_as_a_Service>*).* · *Strong ability to work with vendors* · Collaborate with Senior Management on establishing customer retention strategies and continually monitor/modify strategies needed to meet retention goals for all channels · Develop broad-based and highly customized retention promotions to target specific customer segments · Develop consumer research projects where applicable to support retention program · Provide insight into underlying retention drivers, trends, and forecasts · Benchmark existing retention rates by customer segment/profile and develop expected retention program results at required frequency · Provide ROI financial analysis on retention program results · Provide marketing and operational strategy recommendations based on analyses in order to drive customer retention · Coordinate retention activities (understand influence and leverage) · Coordinate retention campaigns and provide project management leadership with internal and external program partners · Produce retention-related marketing communications as appropriate (may include mix of mass marketing channels, direct marketing, and customer communication) · Work with a Customer Service Team and strategic partners to implement and manage programs on a daily basis ensuring outstanding customer experience and increase customer retention · Contribute to material and communications processes to ensure appropriate customer retention emphasis -- Thanks & Regards Neal Smith ________________________________________________________________________________________________________________________ Astoline Inc | Direct: 732-734-0711 | Fax: 732-348-9590 |e mail: [email protected]| Website: www.astoline.com| --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "J2EE_J2EE" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.co.in/group/J2EE_J2EE?hl=en-GB -~----------~----~----~----~------~----~------~--~---
