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Stephen Adkins wrote:
> I am looking for feedback on the creation of a new
> "Troubleshooting" section in the FAQ.
That would be GREAT!
> Then whenever someone gets [an] error in that log file, they
> can look at the FAQ and see all of the things that might have
> caused that error and what the solutions were.
Sounds good to me.
> In addition, when we get questions like this, we should respond
> by putting the answer in the FAQ and posting to the list that
> the answer has been added in the Troubleshooting section of
> the FAQ.
>
> I am aware that the "Configuration Questions" section of the
> FAQ deals with many of these troubleshooting issues already.
It does, but much less effectively. I say that someone redo the
"Configuration Questions" which overlap with 'Troubleshooting' and
delete them from "Configuration Questions". It is really hard to go
through the myriad individual entries to find strictly troubleshooting
problems. Also, I would suggest some way of putting some white space
between threads. It makes it hard to quickly scan the list.
> However, I think that what I am proposing would be easier for
> people to use, because they could look up their exact error
> and then see the discussion about causes and solutions.
Agreed.
> Any thoughts about whether this is a good direction for the FAQ?
> Should I remove the "Troubleshooting" section and stick to the
> "Configuration Questions" section?
See above. I say go with the troubleshooting.
Ben Ricker
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