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*What We Need:* We are looking for a Technical Support Consultant who will provide the technical expertise, assistance and project coordination necessary to modify and repair technical issues and resolve technical problems for TEMENOS’ customers. This role will work closely with other members of the Customer Care and Product Support teams in order to provide swift, efficient and consistent resolutions for customers. *What You’ll Do:* · Run queries, debug and troubleshoot defects. · Perform software installations and upgrades. · Provide customer support and technical issue resolution via internal case management system. · Ensure the customer receives an adequate level of service with each concern or request. Answer product and process related questions posed by customer through an internal case management system. · Track and maintain constant communication with the customer from the beginning to the end of any established case, issue, or concern. · Recommend changes in software to improve user functionality and eliminate problems. · Remain highly adaptable - Due to the turbulent nature of priorities in supporting customers, this role requires high adaptability to changing demands, deadlines and priorities. · Answer product and process related questions posed by customer through an internal case management system. · Responsible for maintaining positive and loyal relationship between TEMENOS and its customers. · Assist in technical implementations issues. *What You’ll Need:* · Bachelor's degree (B.A.) from a four-year college or university; or one or two years related experience and/or training; or equivalent combination of education and experience. · 2+ years of Developer experience required. · Software Proficiency required: .net, C#, VB.net, SQL server, MVC, jQuery, JavaScript. · Strong oral communication skills a must! · Strong problem-solving skills. - Able to provide exceptional follow through and be customer service driven. · Accessibility to work varying hours due to customers being nationwide. · Flexible scheduling available: 8am – 5pm, 10am – 7pm, or 11am – 8pm, Monday – Friday. Thanks & Regards, *Fazal* *Aspire Systems Inc*. / *Ph # (732) 414 2854* *Certified Minority Owned Business Enterprise (MBE) from NMSDC* *NYS MBE Certified ( New York State MBE Certified)* *E-Verified Approved Employer* *Four Time Award Winner ( 2009* & 2010 & 2011 & 2012) Best of Danbury Award Approved Inc. 500 Company *Corp Office: **36 Mill Plain Road, Danbury, CT 06811* *Fax : 203 798 0060* *Email: fa...@aspiresystem.com <fa...@aspiresystem.com>* *Gtalk: fazalmrecruiter* *URL: **www.aspiresystem.com* <http://mail.aspiresystem.com/exchweb/bin/redir.asp?URL=http://www.aspiresystem.com> [image: Signature_Asp] -- You received this message because you are subscribed to the Google Groups "java-core" group. To unsubscribe from this group and stop receiving emails from it, send an email to java-core+unsubscr...@googlegroups.com. To post to this group, send an email to java-core@googlegroups.com. Visit this group at https://groups.google.com/group/java-core. For more options, visit https://groups.google.com/d/optout.
