Steven Parkes wrote:
Just because you've gotten back doesn't mean the issue is gone.No, just clarifying whose court the ball is in.
To make progress, an issue needs an advocate. If no one cares about it, it will languish. If the advocate is not capable of doing the work themselves then they must somehow motivate someone else to act as their proxy, by convincing them that the issue has merit or by paying them. If progress on an issue is not apparent to someone who cares then they should politely enquire.
This is different from a supported software model, where every customer issue must be resolved. The customer pays for that service. But here we can have many requests that are not backed with resources. That doesn't make them unreasonable requests.
The best way to tell whether a request is backed with resources is if it is assigned and scheduled. If it isn't, then one should assume it does not yet have resources.
BTW, I added new fields to Lucene for "New" issues and "Patch Available". This is much lighter-weight than switching the workflow, although it doesn't seem to appear on all the screens yet. Perhaps it just takes a while...
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