Thanks for starting this, Hoss! On Jun 7, 2007, at 12:38 AM, Chris Hostetter wrote:
In hte spirit of improving documentation, i've started a document summarizing the various comments/ideas about improving out documentation... http://wiki.apache.org/lucene-java/Documentation_Improvements : 3. There is a whole lot of knowledge stored in the email archives, : how can we leverage it? One email thread down, a bigillion to go!
Back in yesteryear, I used to do Oracle work and came across a few bugs. At any rate, Oracle had this automated system whereby you entered a TAR (Technical Assistance Request). In it you described your problem and then submitted it to the system. Before actually putting it into the support queue, however, it took your text and ran it as a query against all the previous TARs and the Oracle knowledge base and asked you if any of the items satisfied your question. If it did, great, you were satisfied, if not you could continue on with your request. I would say it correctly answered my concern 6 out of 10 times (that might be a little high).
Why do I mention all of this? Does anyone know of a Mailing List Manager (MLM) that could take in an email, search the archive, spit back the top 20 results (plus FAQ and JIRA) to the person? Then if the user finds the answer they are happy and we are happy b/c we don't have to answer something that has already been answered 10 times before. If not, they simply reply back to the MLM and it forwards on the original message to the list. I briefly thought about hooking Lucene up to ezlm for this, but just didn't have the time. However, if we could get our hands on an MLM that does that, maybe this would be one way to leverage all of that knowledge? Any takers?
Maybe this is a good Google SoC project... -Grant --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
