I think this applies for many of us. We are often willing to try and help out when possible (especially when closely related to work we are doing) but in general this is "extra" and there is no way we can provide individual support for everyone on every question.
So, don't be offended if your e-mail is ignored. We have businesses to run and lives to enjoy too. - John Wright Starfire Research Justin Couch wrote: > > Assorted characters of the Java3D list. It's been probably 12 months > since I last sent out an email like this, so it's time I just sent a > reminder considering the recent state of my inbox. > > I get a lot of mail from a lot of people asking me to help them solve > their Java3D problems. While I appreciate that people feel that I might > know enough to help (not to mention an email address with almost 10 > years of internet use behind it), I really don't have the time to spend > sitting down and working through the problem at hand. Each email, to try > to run the code, then debug what is wrong takes typically an hour or > two. I get two or three of these sorts of emails a day. If I answered > your email along with everyone else, that is somewhere between three and > six hours of my day. Hopefully you will appreciate that I like to have a > life outside of computers (well, it doesn't seem that way at times, like > now, answering emails at 2am!) and I simply cannot devote that much time > to helping you out. > > My working day is devoted to making money so that I can continue to work > in Java3D and 3D graphics in general, and therefore emails that I do > answer typically have something to do with money behind them. Yeah, it's > a sad fact of life that this becomes my primary motivator about talking > with other people about fun stuff, but you try running your own company > that employs half a dozen people and trying to keep them happy and paid. > That is, those that are mostly likely to get a response have to do with > things that I professionally work on - like Xj3D and to a lesser extent > j3d.org code - and those that I can toss out a one line answer to with a > reference to the appropriate FAQ answer link. Oh, and of course, those > offering to pay me more money :) > > So please don't send me private emails saying "Important, you must help > me fix this now" as it will simply get deleted (not to mention you've > pulled all the right triggers for my spam traps so I may not have seen > it in the first place!). Refusal may offend, but I simply don't have the > time to deal with everyone and picking which ones to help and which to > ignore is a hard problem. It's far easier just to ignore everyone. :( > I'm sorry if this comes out bluntly or arrogantly, but my inbox is > overcrowded already helping people with problems that I've directly > caused through our toolkits. I really need to stop this prolific flow of > people trying to debug their applications through me. > > -- > Justin Couch http://www.vlc.com.au/~justin/ > Java Architect & Bit Twiddler http://www.yumetech.com/ > Author, Java 3D FAQ Maintainer http://www.j3d.org/ > ------------------------------------------------------------------- > "Humanism is dead. Animals think, feel; so do machines now. > Neither man nor woman is the measure of all things. Every organism > processes data according to its domain, its environment; you, with > all your brains, would be useless in a mouse's universe..." > - Greg Bear, Slant > ------------------------------------------------------------------- > > =========================================================================== > To unsubscribe, send email to [EMAIL PROTECTED] and include in the body > of the message "signoff JAVA3D-INTEREST". For general help, send email to > [EMAIL PROTECTED] and include in the body of the message "help". =========================================================================== To unsubscribe, send email to [EMAIL PROTECTED] and include in the body of the message "signoff JAVA3D-INTEREST". For general help, send email to [EMAIL PROTECTED] and include in the body of the message "help".
