Yeah, I wouldn't do it at work. I'm not suggesting A. And maybe IntelliJs tracker did B anyway. They use JIRA I noticed. Maybe people were just emailing them anyway so they put up the email form.
http://www.jetbrains.com/support/support.jsp?pr=IDEA&ask=Bug%20Report On Jul 17, 10:33 pm, Reinier Zwitserloot <[email protected]> wrote: > Depends on the project, and what would you suggest fixes this? As far > as I can tell, you're either suggesting: > > A) Nothing, let users stew, or let them flood a mailing list or forum > or some such, or > > B) Let users email it to some central repository, where someone has to > take action. This is just like letting users enter bugs in a bug > tracker, except far more annoying, as a bug tracker can automatically > do some cross-reference searching, it can move newly created issues > into the inbox on a round-robin schedule, and more. > > On Jul 17, 6:52 am, Christian Catchpole <[email protected]> > wrote: > > > > > I sent a bug to intellij the other day with a simple "email form". It > > turns out the bug was already identified. I guess if it wasn't they > > could have escalated it to a real bug. Allowing direct public access > > to a bug system would probably result in lots of duplicates and low > > quality reports. > > > On Jul 16, 2:02 am, Mohamed Bana <[email protected]> wrote: > > > > I agree with you --- most trackers are just crammed. > > > > Also, as is common, telling someone to file a bug report isn't the way to > > > go > > > as it requires creating an account etc. Most people simply won't do it. > > > I > > > guess Trac could help in this regard, because it's supports creating > > > issues > > > from emails. > > > > 2009/7/15 Reinier Zwitserloot <[email protected]> > > > > > Unless the JIRA frontpage can be skinned into something without 85,000 > > > > links and buttons, JIRA is fundamentally not going to be a good idea > > > > if its going to be used by end-users. > > > > > On Jul 15, 6:28 am, Mark Fortner <[email protected]> wrote: > > > > > JIRA supports voting and can also be configured to automatically > > > > > create issues from emails. You would need to check with your provider > > > > > to find out which features have been enabled. Atlassian also provides > > > > > a hosted service if you don't want to handle managing the server > > > > > yourself. > > > > > > Hope this helps > > > > > > Mark > > > > > > On Tuesday, July 14, 2009, Michael Neale <[email protected]> > > > > wrote: > > > > > > > Its interesting how people are never really satisfied with bug > > > > > > tracking, despite there being quite a market and competition. > > > > > > > I guess cause they are really trying to solve 2 overlapping > > > > > > problems: > > > > > > bugs and issue tracking for project teams with some project > > > > > > management, and on the other side is it a place for end users to log > > > > > > issues/requests/bugs etc... (the latter are the ones that might be > > > > > > "scared away"). > > > > > > > I sort of wonder if a solution is something like JIRA for the > > > > > > project > > > > > > side, and then for a more user driven front end something like > > > > > > uservoice - where things get voted on, it aggressively de-dupes > > > > > > things... > > > > > > > On Jul 14, 10:35 pm, Straun <[email protected]> wrote: > > > > > >> As an open source project surely you must rate exposure to your > > > > > >> community as highly desirable? > > > > > > >> My only observation is that strangely Google code does not get much > > > > > >> exposure via Google itself, instead projects on SF get the best > > > > > >> exposure. This might be because the page ranking systems rate SF > > > > > >> long > > > > > >> standing might above googlecode's fresh faced approach. > > > > > > >> I have yet to see if Kenai does any better. > > > > > >> Good Luck. > > > > > > >> On Jul 14, 12:13 pm, Reinier Zwitserloot <[email protected]> > > > > > >> wrote: > > > > > > >> > I'm looking around for online project hosting, and frankly, I'm > > > > > >> > not > > > > > >> > really finding the perfect solution. > > > > > > >> > NB: JIRA gets a double negative because it's utterly useless for > > > > > >> > Joe > > > > > >> > Schmoe who would like to file a bug. You get a massive screen > > > > > >> > filled > > > > > >> > with bells and whistles, which is just going to scare people > > > > > >> > away. > > > > > >> > Google Code's home-grown issue tracker, but then without > > > > > >> > requiring > > > > you > > > > > >> > to have a google login, that'd be perfection. > > > > > > >> > kenai: Supports git (++), wiki (+), JIRA or bugzilla as issue > > > > tracking > > > > > >> > (--). Bonus: Netbeans integration. > > > > > > >> > github: Supports git (++), wiki (+), useless home-rolled issue > > > > tracker > > > > > >> > (--). Bonus: Lots of repository visuals. > > > > > > >> > google code: Only supports hg (-), wiki (+), nice homegrown issue > > > > > >> > tracker (+). Bonus: It's google, so stable under load. > > > > > > >> > sourceforge: Vague sense of being from the 90s (-), Supports git > > > > (++), > > > > > >> > no wiki (-), not so nice homegrown issue tracker (-). > > > > > > >> > None of them really convince me. Right now I'm hosting the > > > > repository > > > > > >> > and wiki on github, but hosting the downloads and the issue > > > > > >> > tracker > > > > on > > > > > >> > google code. I wonder if that's even allowed on those services. I > > > > must > > > > > >> > say I looked at sourceforget only for writing this post and > > > > > >> > they've > > > > > >> > done quite a job on improving the look. It used to be that your > > > > > >> > average user would get utterly overwhelmed by the vast amount of > > > > > >> > options, almost all of which led to empty pages because project > > > > admins > > > > > >> > didn't use any of those niche features. > > > > > > >> > Which ones am I missing (It is an open source project, but if it > > > > costs > > > > > >> > a little, that might be okay)? > > > > > > >> > The perfect project hosting: > > > > > > >> > - git support (required) > > > > > >> > - wiki (nice to have) > > > > > >> > - bug tracking that isn't going to scare away a user, and > > > > > >> > preferably > > > > > >> > doesn't require a user to create an account first (required) > > > > > >> > - hosting some sort of static homepage (nice to have) > > > > > >> > - download section that supports direct linking (required - no > > > > > >> > user > > > > is > > > > > >> > going to navigate a forest to download something) > > > > > > -- > > > > > Mark Fortner > > > > > > blog:http://feeds.feedburner.com/jroller/ideafactory --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "The Java Posse" group. 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