All, I think we just figured out what is going on in Jamie's case. Our support team will now work with him to get it resolved and we'll be working to get this cleared up right away. It is related to the Windows Installer and System Restore we think. If you hear of anyone that seems to be having a problem, please have them contact our support team so we can work through this one with them. Regards, Eric Damery
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jamie Pauls Sent: Wednesday, December 12, 2007 3:56 PM To: [email protected] Subject: Re: [JAWS-Users] More info about my Jaws and Word 2003 Problem I didn't say so, but I did. I also made sure my display settings were what they should be. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of James Scholes Sent: Wednesday, December 12, 2007 2:50 PM To: [email protected] Subject: Re: [JAWS-Users] More info about my Jaws and Word 2003 Problem Hmm this is very strange, as I have jaws v9.0.515 running here with word 2003 and it works great, better, in fact, than jaws 8. I can't remember if in your original post you said if you had reinstalled microsoft office, if not then I would try that. James Scholes ======================================================================== ==== ==== Contact Details: E-mail/MSN: [EMAIL PROTECTED] Skype: james.scholes Phone: (44)7765365980 Check out my blog at: http://jamesscholes.wordpress.com And my podcast feed at http://www.gcast.com/u/jamesscholes/main.xml -------------------------------------------------- From: "Jamie Pauls" <[EMAIL PROTECTED]> Sent: Wednesday, December 12, 2007 8:40 PM To: <[email protected]> Subject: [JAWS-Users] More info about my Jaws and Word 2003 Problem > I talked to a very knowledgeable tech support person from Freedom > Scientific today who is totally stumped by my Jaws and Word problem. > Using Jaws 8 and Word 2003, everything works as expected. Using Jaws > 9, nothing reads in Word. Read current line yields no information. > Arrow keys say blank. Read by paragraph sort of works. If I do a > control-home to go to the top of the file and check my cursor > position, it does not move to row 1 column 1. It tends to stay where I > was last typing such as column 16. I can use the Jaws review keys and > read the text just fine. Insert F properly reads font and color > information. Insert Q tells me that settings for Word are loaded > winword.exe. I have unchecked the task pane. I have told the standard > and formatting toolbars to use two rows. I disabled everything in MS > Config and made sure that JawsVid was hooked in the registry. I am > running the latest update of Jaws. I have uninstalled Jaws with all > shared files and reinstalled. My gut tells me it is a script problem > but I can't imagine what it would be or why. Any help would be > appreciated. FS is supposed to call me again Friday, but I may not be > around. I don't want to mess things up too badly if I really do need a > high-level person to help me with this, but I thought given the > information I have provided someone on this list might actually have a > suggestion. Turning on enhanced edit support under text processing in > the configuration manager does work, but I understand it should not be > necessary to do this. Thanks. > > Jamie Pauls > [EMAIL PROTECTED] > Windows XP Home SP 2 > Outlook 2003 > Internet Explorer 7 > Jaws 9.0.515 > P4 2.66 GHz > 512MB RAM > Eloquence > Sound Max Integrated > Intel 82865g Graphics Controller > > > > Visit the JAWS Users List home page at: > http://www.jaws-users.com > Address for the list archives: > http://www.mail-archive.com/[email protected] > To post to this group, send email to > [email protected] > To unsubscribe from this group, send an email to > [EMAIL PROTECTED] > For help from Mailman with your account Put the word help in the > subject or body of a blank message to: > [EMAIL PROTECTED] > Use the following form in order to contact the management team > http://www.jaws-users.com/managers.php > If you wish to join the Blind Computing list send a blank email to the > following address: > [EMAIL PROTECTED] > Visit the JAWS Users List home page at: http://www.jaws-users.com Address for the list archives: http://www.mail-archive.com/[email protected] To post to this group, send email to [email protected] To unsubscribe from this group, send an email to [EMAIL PROTECTED] For help from Mailman with your account Put the word help in the subject or body of a blank message to: [EMAIL PROTECTED] Use the following form in order to contact the management team http://www.jaws-users.com/managers.php If you wish to join the Blind Computing list send a blank email to the following address: [EMAIL PROTECTED] Visit the JAWS Users List home page at: http://www.jaws-users.com Address for the list archives: http://www.mail-archive.com/[email protected] To post to this group, send email to [email protected] To unsubscribe from this group, send an email to [EMAIL PROTECTED] For help from Mailman with your account Put the word help in the subject or body of a blank message to: [EMAIL PROTECTED] Use the following form in order to contact the management team http://www.jaws-users.com/managers.php If you wish to join the Blind Computing list send a blank email to the following address: [EMAIL PROTECTED] Visit the JAWS Users List home page at: http://www.jaws-users.com Address for the list archives: http://www.mail-archive.com/[email protected] To post to this group, send email to [email protected] To unsubscribe from this group, send an email to [EMAIL PROTECTED] For help from Mailman with your account Put the word help in the subject or body of a blank message to: [EMAIL PROTECTED] Use the following form in order to contact the management team http://www.jaws-users.com/managers.php If you wish to join the Blind Computing list send a blank email to the following address: [EMAIL PROTECTED]
