Subash: I am not using an external sound card.
Am using the sound card in my laptop. Tom Behler -----Original Message----- From: JAWS-Users-List [mailto:[email protected]] On Behalf Of Subash Sent: Sunday, April 23, 2017 4:50 PM To: [email protected] Subject: Re: [JAWS-Users] Continued Jaws Crashing Hi Tom, are you using an external sound card? Reason, I am, and whenever jaws crashes, I just unplug and plug it back and it resolve the problem. Another thing to try, if you have another screen reader, or narrator, load it before you exit word and see if there is any message. -----Original Message----- From: Tom Behler Sent: Sunday, April 23, 2017 12:58 PM To: 'Jaws users list' Subject: [JAWS-Users] Continued Jaws Crashing Hello, everyone. It seems that I have narrowed the Jaws crashing issue on my current Windows 7 computer down to the following sequence of events. Jaws seems to crash when I exit Microsoft Word while Outlook is also open. Once this happens, Jaws will stop speaking, and I can't re-activate Jaws either via the usual Alt Control J shortcut, or the Windows R command. The only way I can re-start Jaws is to do a hard shut-down of the computer. My sighted wife says Jaws looks like it is still up on the screen, but she can't do anything to re-activate it either, short of manually shutting down the computer. Does anyone have a sequence of steps to get out of this issue? Does anyone know if FS is aware of the problem?? I did not have this problem prior to updateing to Jaws 18. Dr. Tom Behler from Michigan For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
