Hello Laura. It sounds like you are doig the right steps to block the sender. I confimed just now that this is the way it works in Outlook 2010, at least. I'm not sure why the wrong e-mail would be highlighted, or how it could be an e-mail that's not even in your message list. I guess, make sure your cursor is in the right place by arowing up or down from the item and then back to it again. This will be sure to highlight the item if it wasn't in the first place. Don't worry about there not being a cancel button in the dialogue box; you can always go back to your junk folder after and mark the sender as "safe" if you trash the wrong one by mistake. "Blocking" does not actually delete anything, it just moves the item into the junk folder
-----Original Message----- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Laura Richardson Sent: August 29, 2017 8:07 AM To: jaws-users-list@jaws-users.com Subject: [JAWS-Users] Blocking an email/Outlook 2016 & Jaws 18 Hello, I keep receiving a bogus email that I would like to block and have tried to do so unsuccessfully. The email I want to block is concerning to me because of where Jaws says it's coming from, the fact that they continue to arrive in my inbox, and the fact that I cannot block this sender. I highlighted the email I wanted to block, pressed the applications key, and went to junk. When I pressed enter on "block this sender" Jaws asked me if I wanted to do this but it was a different email than what I had highlighted and the email Jaws was asking me to block was not even in the list to be highlighted. The only choice it gave me was to click "okay"; there was not a choice to cancel. Since I did not want to block the email Jaws was suggesting I tried to get out of this; I tried pressing escape, control + y, and alt + f4 without success. I had to go to task manager to shut down Outlook for this to go away and allow me to access my email accounts. The email I want to block is still there. How do I block this sender? .. Thank you for any help or suggestions. Laura For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
