Hello Laura: Often the email that appears in the From: field is not the one it comes from, spammers are very crafty in avoiding blockage. If you want to read the email headers, do the following:
Press Alt Press LeftArrow Press DownArrow Press Enter DownArrow to Properties Press Enter Tab seven times Press Control-Home Press DownArrow and read all the headers. Each email has all these headers, but they are simply not shown. Blocking is not easy, but you may try the following: While on the unopened message: Press the Applications Key Press the letter S DownArrow twice to Create Rule Press Enter There you may try sending the email to Deleted Items based on the sending email address, or on the subject line. You may shorten the subject line to try and encompass any variations, but beware of false positives. Regards, Humberto Humberto Rodriguez Fort White, Florida -----Original Message----- From: JAWS-Users-List [mailto:[email protected]] On Behalf Of Laura Richardson Sent: Tuesday, August 29, 2017 8:07 AM To: [email protected] Subject: [JAWS-Users] Blocking an email/Outlook 2016 & Jaws 18 Hello, I keep receiving a bogus email that I would like to block and have tried to do so unsuccessfully. The email I want to block is concerning to me because of where Jaws says it's coming from, the fact that they continue to arrive in my inbox, and the fact that I cannot block this sender. I highlighted the email I wanted to block, pressed the applications key, and went to junk. When I pressed enter on "block this sender" Jaws asked me if I wanted to do this but it was a different email than what I had highlighted and the email Jaws was asking me to block was not even in the list to be highlighted. The only choice it gave me was to click "okay"; there was not a choice to cancel. Since I did not want to block the email Jaws was suggesting I tried to get out of this; I tried pressing escape, control + y, and alt + f4 without success. I had to go to task manager to shut down Outlook for this to go away and allow me to access my email accounts. The email I want to block is still there. How do I block this sender? .. Thank you for any help or suggestions. Laura For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
