Dear JAWS Users, 
I have JAWS 9 on my computer. Last night, when I went to go turn off my 
computer, it wouldn't turn off after a couple of minutes, so I pressed the 
command to read the current line and JAWS wasn't talking. So, I just pressed 
the power button in and held it until it turned off. Then, today, I turned on 
my computer and JAWS didn't start up. So I went to my start menu and pressed J. 
for JAWS 9. When I did that, a message came up that said something like "the 
application failed to start because the configuration is incorrect. 
Reinstalling the application may fix this problem." So, I tried to reinstall 
JAWS, but a message said something like there was an error during the 
installation process." Is there anything anybody can tell me that might help 
me? I am currently using JAWS 7. 
Sincerely, 
Janelle 
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