The first suggestion was from a user, David, not from tech support. They (Tech Support) may not know the difference between unloading JAWS from memory and uninstalling it. Unloading JAWS is - or should be - only a workaround, of course, until a more robust solution is made doable.
----- Original Message ----- From: "David Ferrin" <[EMAIL PROTECTED]> To: <[email protected]> Sent: Thursday, April 10, 2008 1:10 PM Subject: Re: [JAWS-Users] AVG8 and jaws Oh this sounds just wonderful, at least the first suggestion tech support offered is simply great. Now the second suggestion might just work although not ideal possibly functional. David Ferrin [EMAIL PROTECTED] ----- Original Message ----- >From: "Negoslav Sabev" <[EMAIL PROTECTED]> To: "jaws-users" <[email protected]> Sent: Thursday, April 10, 2008 7:37 AM Subject: [JAWS-Users] AVG8 and jaws > Hello all, > > Below are 2 messages from another list and I think they are interesting to > read. > Negoslav > > I upgraded my version of AVG internet security 7.5 to the new version 8.0 > and have had the following issue. > Can't open the user interface. Other than that the software seems to be > running fine. > After contacting AVG support and supplying them with diagnostic > information > I have received the following response. > > Dear Sir/Madam, > > Thank you for your email. > > After detailed analysis of the files which you sent us, we found that you > use JAWS software which is causing this issue. > > We need to inform you that our developers are working on that issue. > > At this moment we do not have solution. > > We will inform you as soon as we have solution for that situation. > > Please accept our apologies for the inconvenience which this issue may > cause > you. We can recommend you to uninstall temporarily JAWS software until we > found > solution. > > Thank you for your understanding and kind cooperation. > > Answers to the most common questions can be found here as well: > > http://www.avg.com/faq/ > > > Best regards, > > Polina Stoyanova > > AVG Technical Support > > So all out there who are using AVG. Stay with your current version and > Hopefully this issue will be fixed in later releases of AVG8. > > I tested AVG8 with the following jaws versions Jaws 5,6,7,8,9 and the same > problem still happens. > > Robert > > > Hi, > I am running Jaws 9 and AVG 8, too. > I came up with a work around for the problem, and hope that AVG will fix > this in the near future. > Here is what I did: > Assign a hot key for AVG. Also, have a hot key for Jaws. > Unload Jaws. > Hit the hot key you have assigned to AVG. > Reload Jaws with your hot key. > The AVG user interface will be available. > You can tab around through the program, but using the menu bar is very > accessible to find the program features. > It may not be an elegant solution, but very doable. > Hope this is of some help. > Crystal > > > Visit the JAWS Users List home page at: > http://www.jaws-users.com > Address for the list archives: > http://www.mail-archive.com/[email protected] > To post to this group, send email to > [email protected] > To unsubscribe from this group, send an email to > [EMAIL PROTECTED] > For help from Mailman with your account Put the word help in the subject > or body of a blank message to: > [EMAIL PROTECTED] > Use the following form in order to contact the management team > http://www.jaws-users.com/managers.php > If you wish to join the Blind Computing list send a blank email to the > following address: > [EMAIL PROTECTED] > > Visit the JAWS Users List home page at: http://www.jaws-users.com Address for the list archives: http://www.mail-archive.com/[email protected] To post to this group, send email to [email protected] To unsubscribe from this group, send an email to [EMAIL PROTECTED] For help from Mailman with your account Put the word help in the subject or body of a blank message to: [EMAIL PROTECTED] Use the following form in order to contact the management team http://www.jaws-users.com/managers.php If you wish to join the Blind Computing list send a blank email to the following address: [EMAIL PROTECTED] Visit the JAWS Users List home page at: http://www.jaws-users.com Address for the list archives: http://www.mail-archive.com/[email protected] To post to this group, send email to [email protected] To unsubscribe from this group, send an email to [EMAIL PROTECTED] For help from Mailman with your account Put the word help in the subject or body of a blank message to: [EMAIL PROTECTED] Use the following form in order to contact the management team http://www.jaws-users.com/managers.php If you wish to join the Blind Computing list send a blank email to the following address: [EMAIL PROTECTED]
