wlm is no longer supported by microsoft, and so you can't download wlm from the microsoft website any more. You probably can from other places, but you would have to be careful where you downloaded it from. However, you might be able to repair it. I'm not sure how accessible this will be for your version of windows essentials, you might need sighted help to be able to do it. I've got Windows essentials (which includes windows live mail) 2012 installed. If I got to programs and features, select windows essentials 2012, open its context menu and choose uninstall/change, then a dialog opens which contains a button for repairing windows essentials. Incidentally, the entry for windows essentials in programs in features will tell you which version you are using.
David. original message: nothing seems to work, so do you think if I uninstalled wlm, and downloaded it again would help? For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/