John, This is a model letter for people to consider referring to when contacting companies about accessibility problems: facts, statement of impact, absence of any hostility.
And to think you were threatening to give up posting just a month or two ago!! Adrian -----Original Message----- From: JAWS-Users-List [mailto:[email protected]] On Behalf Of John R Vaughn Sent: Thursday, December 21, 2017 11:43 AM To: [email protected] Subject: Re: [JAWS-Users] iCloud? Rose, I sent a message to : [email protected] I explained that the last three updates to the ICloud updates made the interface inaccessible. Hopefully all of us will write Apple!!! Below is Apple's response John Thank you for your email. We appreciate the feedback and wanted to let you know that Apple is currently investigating this issue. We cannot comment on when it may be resolved. Apple Accessibility On December 15, 2017 at 17:42:43 PM GMT, [email protected] wrote: >To Whom it may concern: >I am blind and I am a Jaws screen reader user and the IPhone 5S and updated to IPhone 8Plus. Also use an IPad mini second generation. >I use the ICloud on these devices and my two Toshiba Laptops running >latest version of Windows 10 Creators Fall edition. >Unfortunately, the ICloud interface on my two computers have not been readable by the screen reader for the last two releases of the ICloud interface. >I sure hope this problem can be fixed. I am on the VIPhone list and >there are a number of users who rely on the ability to navigate the controls on the ICloud interface. >Thank you. >John Vaughn -----Original Message----- From: JAWS-Users-List [mailto:[email protected]] On Behalf Of [email protected] Sent: Thursday, December 21, 2017 10:08 AM To: [email protected] Subject: [JAWS-Users] iCloud? How can iCloud be made accessible. My cousin said I had an update from Apple and she restarted the computer after it downloaded and left. This morning I was in the iCloud window but nothing yielded anything I could do, have no clue if it wanted info from me, no cursor read anything useful. Why? Once it was usable in Windows! How do we make it so again? Rose [email protected] <mailto:[email protected]> For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
