Hi, Rebecca. I have the same experience as Dave. Note the obvious difference between "account options," which I couldn't find, and "payment options," which is on the "Your Account" page and which gives customers the ability to edit payment details.
One other thought. Amazon recognizes my computer when I go to the website, even though it will ask me to enter my password in certain cases. Does Amazon recognize your friend's system? Or does she need to enter a username and password in order for the "Payment options" link to appear? Adrian -----Original Message----- From: JAWS-Users-List <jaws-users-list-boun...@jaws-users.com> On Behalf Of Rebecca Lineberger Sent: Wednesday, April 11, 2018 10:45 PM To: jaws user's list <firstname.lastname@example.org> Subject: [JAWS-Users] Amazon Accessibility Issue A friend needed to update her credit card information. She went to the Amazon website, to: Your Account And there she was stopped because the link she needed was not on the page, or not that JAWS could find. The next step would have been to go to the link Account Options But that link was nowhere to be found on the page. She called the Amazon disability number and spoke with someone. She finally got the credit card information updated with their help, but as they saw, she, using a screen reader, did not have access to that vital link. Perhaps we, as screen reader users, are taken to another site, one supposedly more accessible? when the screen reader is detected, because the woman assured her that the Account Options Link was there for her, as a sighted user. The woman filled out a form for their accessibility team, but if we are currently unable to access information that was available to us before, as it certainly was, then this is an issue that needs to be addressed by Freedom Scientific working with Amazon. I'm posting this here to see if others too will be unable to get to the Account Options Link from the Your Account Page. If not, perhaps you too could call the problem to Amazon's attention. My friend and I are both using Windows 10, version 1709, with JAWS 2018 with the current March update. She's using Internet Explorer. I'm using the latest version of Chrome. Rebecca "The best criticism of the bad is the practice of the better" From: Center for Action and Contemplation For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/