Miriam, no, the problem isn't with JAWS 18, at least none of the ones you 
identify. I'm also using Outlook 2016, along with Windows 7. 
I have bad experiences with Microsoft Disability support, unless the problem 
turns out to be really simple, in which case I don't need them! I'll only call 
them as a last resort, and even then I've had to find someone else to fix the 
damage they do.

-----Original Message-----
From: JAWS-Users-List <jaws-users-list-boun...@jaws-users.com> On Behalf Of 
Miriam Vieni
Sent: Saturday, April 21, 2018 12:11 PM
To: jaws-users-list@jaws-users.com
Subject: [JAWS-Users] Jaws 18 and Outlook 2016


I'm wondering if there is a problem with Jaws 18 and Outlook 2016 because the 
Microsoft disabilities tech person thought that this might be causing my 
difficulty. Outlook stopped functioning. When I called, the first person set up 
a new profile in Outlook, whatever that is. But then the problem actdually 
persisted. Outlook would open, begin to work, and then stop functioning. I 
called again. The second tech person replaced all of office 365, promising that 
all the settings would remain the same. They didn't. But the other problem is 
that everything worked except the, "to Miriam", folder to which all my 
important emails go. That one continues to close. I asked him to remove that 
folder for me and set things up so that everything goes to the inbox, but he 
refused. Also, I can't address emails. Auto complete doesn't work properly and 
unrelated email addresses appear, even if I just try to write in an address. I 
managed to get to the address book one time, but couldn't use it to address an 
email. I'm sending this because I can read emails from my inbox and use one of 
the email addresses  from that.
Microsoft is having someone from a higher level call back on Monday. Before 
that happens, I want to know if anyone who is still using Jaws 18 and is
using Outlook 2016   has had a similar problem.

Miriam


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